Client Service Officer
3 weeks ago
**Do you**:
- **Want to make a difference to people’s lives**:
- **Have good verbal and written communication skills**:
- **Want to join a fantastic, supportive team of people?**
**Are you**:
- **Empathetic,**:
- **Non-judgemental**:
- **Self motivated?**
**Can you**:
- **Listen**:
- **Research**:
- **Use IT?**
In this role you will use listening and questioning skills to gather information to help you assess the clients advice needs. You will check for emergencies and help the client to understand the next steps and ensure they receive the right level of assistance. This might be providing or directing to appropriate information, making referrals, signposting to other sources of help, arranging appointments with an adviser or supporting the client to use the internet.
** Full training will be provided **
Contract: Permanent
Hours: 36.25 per week
**Salary**: 21,090 per annum
Location: Wigan Borough locations including our offices in Wigan and Leigh and home working
Closing Date: we are looking for a quick start so the advert will close as soon as the position is filled
**Stage 1**:CV and covering letter sift
**Stage 2**:Online competency tests
**Stage 3**: Interview
If you are interested in this opportunity, please visit our website at cawb.org.uk/jobs for further details, we will need to receive **BOTH** a CV and a cover letter demonstrating how you meet the criteria on the person specification in the job pack (this can be found on our website).
Why work with us?
- 34 days paid leave (including bank holidays)
- An Employee Assistance Scheme
- Flexible working, including some home working opportunities
- Access to discounted private health care
- A fun, supportive atmosphere
- An organisation that cares about its staff
- On-going development opportunities
**Job Types**: Full-time, Permanent
**Salary**: £21,090.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Flexitime
- Wellness programme
- Work from home
Schedule:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Wigan, Greater Manchester: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in LEIGH
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