Lettings Administrator

6 months ago

Worcester, United Kingdom ludlowthompson Full time

**Salary**

£22,000 per annum (pro rata)

**Job description**

This is a fantastic role if you are looking to build a career within property and have excellent customer service and administration skills and we have both part time and full time opportunities. We offer a career based on great training, future development and progression. Duties are varied but your main purpose is to deliver high quality residential property management services.

**The Company**

ludlowthompson, an independent market leading London Lettings and Estate Agent with our central office based in Worcester. We score very highly on the UK’s 'All agents’ industry-leading customer review site, and regularly receive 5 star reviews on our Google Review Audit. We invest thousands of pounds each year in training, demonstrated by our Investors in People Gold accreditation.

**The Role**

The Property Administrator will assist the Property Management team with the following:

- First line in taking telephone calls, taking ownership of the issues arising from the calls including deposit and utility queries
- Develop and maintain relationships with clients
- Update the client database with concise and accurate notes
- Liaise with tenants and property managers to arrange minor repairs with contractors
- Credit control
- Tenancy variations
- Re-lets and renewals
- Process requests to terminate tenancies and check tenancy agreements
- Management of Referencing Process
- Administration experience
- High attention to detail
- Enjoy working within a team
- Excellent interpersonal and communication skills (written and verbal)
- Enjoy taking ownership of your work
- Able to cope under pressure and multi-task ensuring that workload is prioritised
- Experience in dealing with complaints and great problem-solving skills

**The Benefits**

ludlowthompson encourage a great working environment and strive for a like-minded team, following the company ethos 'Max Performance, Max Communication, Max Trust' and encouraging a thriving environment with:

- Competitive Salary
- Annual Bonus
- Strong Induction programme
- NEST Pension
- Quarterly and Annual Awards & Recognition
- Customer Service related recognition and reward
- Length of Service Benefit
- Birthday Benefit + voucher
- Motivational working environment, IIP Gold Standard Accreditation
- Great Team, with buddy & manager based training and support
- In-house ARLA PropertyMark training, for industry recognised exams
- NVQ training opportunities, and higher qualifications to suit personal development plan

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- On-site gym
- On-site parking
- Referral programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

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