Casual Stage Door Receptionist

4 weeks ago

Swindon, United Kingdom Trafalgar Entertainment Full time

**JOB DETAILS**:
***

**Job reference**

REQ00679

**Date posted**

30/08/2023

**Application closing date**

25/09/2023

**Location**

Swindon

**Salary**

£10.42 per hour

**Package**

**Contractual hours**

0

**Basis**

Casual

**Job category/type**

Stage Door

**Job description**

**ABOUT TRAFALGAR ENTERTAINMENT (TE)**
- We’re a leading theatre and live-entertainment group with a national and international footprint.
- Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a business focussed on bringing people together to share in the live experience; through n Theatre Direct, Stagedoor App, Jonathan Church Theatre Productions and Chiswick Cinema.

**ABOUT TRAFALGAR THEATRES**

**Trafalgar Theatres** is the venue-operating division of TE. We currently operate 15 venues; including 12 in the UK regions; the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.
- We are passionate about entertainment, audiences, and the live experience and we value
**Creativity, Collaboration, Excellence **and
**Respect.**

**ABOUT THIS ROLE**
- As a member of the back of house team, the post holder will be responsible. In addition, the post will be expected to,
- As the postholder is responsible for:

- the efficient delivery of receptionist duties as a key welcoming point for artists, visiting companies, staff, visitors and deliveries
- undertake administration duties including the issuing and distribution of dressing room keys and welcome packs to visiting artists, staff, and companies
- dealing with deliveries and enquiries, phone answering and exchange service, basic administration and filing duties.
- Maintain Health and Safety and Fire Safety procedures.
- Collaborate with all visiting producers and artists to promote good customer relations.
- Attend all required training.
- This is not an exhaustive list of duties, from time to time you may be required to undertake such alternative or additional duties these will be commensurate with your skills, experience, and capabilities.

**ABOUT YOU**
- We are looking for individuals that can collaborate as part of team to achieve excellent customer service.
- Key attributes:

- Passion for theatre / live entertainment.
- Willingness to learn new skills.
- Great team spirit.
- Strong Communication and listening skills.
- Understanding of health and safety.
- Ability to work effectively at busy times.
- Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

**JOB ROLE: CASUAL STAGE DOOR RECEPTIONIST**

**KEY RESPONSIBILITIES**

**Strategic**
- With other members of the Stage Door team, contribute as required to the achievement of Swindon Theatres’ business plan and its relevant targets and objectives.
- To make sure that Stage Door reception area is always clean and tidy, with up-to-date marketing materials available.

**Operations**
- To follow the open and close up procedures to ensure the building is fully secured.
- At the end of the show whilst closing up, ensure all areas are clean, tidy and well presented. Highlight any areas that need attention to the Duty Manager and/or Cleaners.
- To welcome all visitors and staff to the building, providing them with accurate information as required.
- To assist the Administrator and wider departments with a variety of administrative tasks, such as completing contracts, updating spreadsheets, collating ticketing reports and processing invoices.
- Have knowledge of Swindon Theatres’ programming and have viewed visiting companies’ riders, prior to their arrival, to ensure appropriate action is taken and information can be given.
- From the Company Manager, obtain any additional information to ensure the smooth running of the company’s visit to Swindon Theatres.
- To make sure that Stage Door is not left unattended once a visiting company has arrived.
- To sign for any deliveries and notify the person responsible for them, and operate any control procedures in place.
- To ensure all messages and relevant information are passed onto the next Stage Door receptionist at the change of shift.
- To look after all keys and passes kept at Stage Door and ensure they are signed for and returned.
- To provide Ticket Sales figures for all companies who request them.
- Manage the washing machine, tumble dryer and the cleaning of towels, making sure Wardrobe is clean and tidy for the next visiting company.
- Organise couriers for any of the departments within Swindon Theatres as required.
- Manage lost property, updating the database accordingly and calling anyone who enquires about missing items.
- To sort through and open the postal deliveries and distribute to relevant departments.

***
**Health and Safety**
- Ensure all staff, visito

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