Fraud & Billing Specialist

3 months ago

Edinburgh, United Kingdom Build A Rocket Boy Full time

**Responsibilities**:

- Assist with investigations of fraud and billing issues
- Identify and prevent fraud schemes
- Resolve billing disputes within player queries
- Work with other departments to improve fraud prevention and billing processes
- Stay up-to-date on the latest fraud best practices, trends, and technologies
- Maintain accurate records of fraud and billing information

**Required Skills**:

- 1-2 years of experience within fraud prevention or billing
- Strong understanding of video game culture
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Ability to work under pressure and meet deadlines
- Analytical and problem-solving skills
- Confident presentation skills

**Desirable Skill**s**:

- 1+ years of customer service or similar field
- Passion for playing video games and staying up to date with the latest industry trends
- Embrace learning new technologies, and demonstrate a willingness to adapt and grow
- Show a genuine desire and ability to go the extra mile to understand contextual information, and provide an exceptional service

**Must be able to**:

- Cover occasional weekends on a rotating basis
- Commute to our Edinburgh office, located at The Shore in Leith
- Approach work with a passionate, inquisitive, and supportive attitude, contributing to a friendly team environment

We are looking for someone with a keen eye for detail and thorough problem-solving expertise. If you are passionate about video games and are keen on making a positive impact on the gaming community by keeping players safe, we encourage you to apply

**Our Global Benefits & Perks**:

- **Unlimited coaching & therapy** — with Oliva, to support your mental health
- **£500 annual Learning Budget** — to spend on Learnerbly
- **Stock Options** — everyone owns a piece of our success
- **Compassionate Leave** — regardless of who it is, whether you've miscarried, or a lost a pet, you don't need to tell us why
- **Birthday Present** — £150 voucher or a charity donation
- **Birthday Day off** — to celebrate your birthday away from work each year
- **Caregiver Leave** — up to 5 days each year to support your loved ones
- **New baby gift** — £250 toward a meal delivery or cleaning service
- **Remote Working Budget** - for remote workers to get out of the house
- **Pension scheme** — to finance those golden years
- **Socials **—** **office & remote events, play sessions and company-wide parties
- **And even more benefits based on your location**

***If you're based in the UK**:

- **29 Annual Leave + 3 bank holidays** - we're flexible with most bank holidays so you can use the time to celebrate what's important to you
- **Long Service Days** - 2 extra days added on your 2nd & 4th anniversaries with us.
- **Private Medical Insuranc**e - full cover with AXA
- **Healthcare Cash Plan** - Level 3 cover with Medicash
- **Enhanced Family Leave -** Primary caregivers; 13 weeks full pay, 13 weeks half pay, Secondary caregivers; 2 weeks full pay
- **Cycle2Work** **Scheme** - lease a bike through us and save on tax too
- **Electric Car Charging** - electric car charging at our Port office in Edinburgh, Scotland.

**About us**:
Build A Rocket Boy is developing EVERYWHERE; an experience with a breadth of unimaginable gameplay adventure.

We are a mix of industry leading veterans whose credits include some of the best selling and most loved games of all time. We're a creative digital entertainment studio with an open and progressive methodology, dedicated to delivering games of the highest calibre possible.

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