Fraud Case Investigator

5 days ago

Edinburgh, United Kingdom JPMorgan Chase & Co Full time

**JOB DESCRIPTION** Job Summary**:
We are expanding our Fraud Centre of Excellence with a key focus on keeping our customers and our firm safe. We have hundreds of people working 24 hours a day to do just that, from spotting and discussing unusual activity on our customers’ accounts to recovering the proceeds of crime and stopping criminals in their tracks. Everyone in our team is proud to say they play a part in fighting crime and stopping funds getting into the hands of those that want to use them for hugely impacting crimes.

You will be a customer focused specialist, ready to progress your career in the Complex Fraud & Resolution function within Fraud Operations. The responsibilities of the Fraud Case Investigator will be to own Fraud Investigations ensuring the correct outcome is reached to protect both customers and the firm.

**Responsibilities**:

- Conducting robust and independent investigations of complex claims of Fraud in line with Payment Service Regulations reaching the correct outcome
- Supporting scam victims with a focus on education & aftercare
- Review escalated Fraud Complaints putting the customer at the forefront of our decisions ensuring a fair outcome is achieved
- Provide a tailored service for our most vulnerable customers
- Strong stakeholder engagement
- Make decisions autonomously
- knowing when to consult with Leaders and others on more complex issues when required
- Identify and escalate controls risks

**Required qualifications, capabilities, and skills**:

- Experience in PSR (Payment Services Regulations) and CRM (Contingent Reimbursement Model code)
- Banking/Financial experience - UK Banking Risk/Fraud experience
- Knowledge of complaint handling and the Financial Ombudsman
- Be comfortable managing a heavy workload in various stages of completion with mínimal supervision
- Have excellent communication skills
- Be customer obsessed
- a passion to deliver first class service

ICBCareers #ChaseUKCustomerServices

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

  • Fraud Investigator

    4 weeks ago

    Edinburgh, United Kingdom CCA Recruitment Group Full time

    As a Fraud Case Investigator within the Fraud Operations team your primary focus will be on safeguarding our customers and our institution. With hundreds of dedicated individuals working around the clock, we vigilantly monitor and address any suspicious activity on our customers’ accounts, recover proceeds from criminal activities, and thwart illegal...

  • Fraud Investigator

    21 hours ago

    Edinburgh, United Kingdom CCA Recruitment Group Full time

    As a Fraud Case Investigator within the Fraud Operations team your primary focus will be on safeguarding our customers and our institution. With hundreds of dedicated individuals working around the clock, we vigilantly monitor and address any suspicious activity on our customers’ accounts, recover proceeds from criminal activities, and thwart illegal...

  • Fraud & Scams Investigator

    1 week ago

    Edinburgh, United Kingdom NatWest Group Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Fraud & Scams Investigator - In this role, you’ll deliver...

  • Complex Fraud Investigator

    3 weeks ago

    Edinburgh, United Kingdom Lloyds Banking Group Full time

    End Date Friday 25 August 2023 Salary Range £41,292 - £45,880 Agile Working Options Hybrid Working Job Description Summary Have you got a background in fraud? If so then we we have the opportunity for you! An exciting role as a Complex Fraud Investigator working within our newly formed team Team in Insurance, Pensions and Investments. More info...

  • Complex Fraud Investigator

    3 weeks ago

    Edinburgh, United Kingdom Lloyds Banking Group Full time

    End Date Friday 25 August 2023 Salary Range £41,292 - £45,880 Agile Working Options Hybrid Working Job Description Summary Have you got a background in fraud? If so then we we have the opportunity for you! An exciting role as a Complex Fraud Investigator working within our newly formed team Team in Insurance, Pensions and Investments. More info...

  • Fraud Specialist

    2 months ago

    Edinburgh, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** At Chase we believe in doing things differently, with our customers at the forefront of our mindset. As one of our Fraud Specialists in First Party Fraud, you will be a key part of our approach. Using your investigative mindset, you will respond and manage fraud risks, protecting our customers and reducing losses for both them and the...

  • Fraud Specialist

    2 weeks ago

    Edinburgh, United Kingdom JP Morgan Chase Bank, National Association Full time

    Job DescriptionAt Chase we believe in doing things differently, with our customers at the forefront of our mindset. As one of our Fraud Specialists in First Party Fraud, you will be a key part of our approach.As a Fraud Specialist within the First Party Fraud team, you will play a crucial role in our operations. Your investigative skills will be put to use...

  • Fraud Specialist

    7 days ago

    Edinburgh, Edinburgh, United Kingdom JP Morgan Chase Bank, National Association Full time

    Job DescriptionAt Chase we believe in doing things differently, with our customers at the forefront of our mindset. As one of our Fraud Specialists in First Party Fraud, you will be a key part of our approach.As a Fraud Specialist within the First Party Fraud team, you will play a crucial role in our operations. Your investigative skills will be put to use...

  • Fraud Specialist

    2 weeks ago

    Edinburgh, United Kingdom JP Morgan Chase Bank, National Association Full time

    Job DescriptionAt Chase we believe in doing things differently, with our customers at the forefront of our mindset. As one of our Fraud Specialists in First Party Fraud, you will be a key part of our approach.As a Fraud Specialist within the First Party Fraud team, you will play a crucial role in our operations. Your investigative skills will be put to use...

  • Senior Fraud Investigator

    2 months ago

    Edinburgh, United Kingdom JPMorgan Chase Bank, N.A. Full time

    Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the centre. We are building a Fraud Centre of Excellence with a key focus on keeping our customers and our firm safe. We have hundreds of people working 24 hours a day to do just that, from spotting and discussing unusual activity on our customers...

  • Senior Fraud Investigator

    3 weeks ago

    Edinburgh, United Kingdom JPMorgan Chase Bank, N.A. Full time

    Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the centre. We are building a Fraud Centre of Excellence with a key focus on keeping our customers and our firm safe. We have hundreds of people working 24 hours a day to do just that, from spotting and discussing unusual activity on our customers...

  • Senior Fraud Investigator

    2 weeks ago

    Edinburgh, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the centre. We are building a Fraud Centre of Excellence with a key focus on keeping our customers and our firm safe. We have hundreds of people working 24 hours a day to do just that, from spotting and discussing unusual...

  • Fraud Specialist

    2 months ago

    Edinburgh, United Kingdom JPMorgan Chase Bank, N.A. Full time

    At Chase we believe in doing things differently, with our customers at the forefront of our mindset. As one of our Fraud Specialists in First Party Fraud, you will be a key part of our approach. Using your investigative mindset, you will respond and manage fraud risks, protecting our customers and reducing losses for both them and the bank. You will be...

  • Fraud Specialist

    2 weeks ago

    Edinburgh, United Kingdom JPMorgan Chase Bank, N.A. Full time

    At Chase we believe in doing things differently, with our customers at the forefront of our mindset. As one of our Fraud Specialists in First Party Fraud, you will be a key part of our approach. Using your investigative mindset, you will respond and manage fraud risks, protecting our customers and reducing losses for both them and the bank. You will be...

  • Fraud Specialist

    2 weeks ago

    Edinburgh, United Kingdom JPMorgan Chase Bank, N.A. Full time

    At Chase we believe in doing things differently, with our customers at the forefront of our mindset. As one of our Fraud Specialists in First Party Fraud, you will be a key part of our approach. Using your investigative mindset, you will respond and manage fraud risks, protecting our customers and reducing losses for both them and the bank. You will be...

  • Financial Crime Investigations Team Lead

    1 month ago

    Edinburgh, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Are you an experienced Team Leader in the Financial Crime Investigations area and looking for your next career opportunity ? Reporting to the Investigations Divisional Leads, as a FCOI investigations Team Lead you will have oversight of Investigators and their investigations/case management; ensuring any identified Financial Crime Risks...

  • Financial Crime Investigations Team Lead

    3 weeks ago

    Edinburgh, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Are you an experienced Team Leader in the Financial Crime Investigations area and looking for your next career opportunity ? Reporting to the Investigations Divisional Leads, as a FCOI investigations Team Lead you will have oversight of Investigators and their investigations/case management; ensuring any identified Financial Crime Risks...

  • Fraud Specialist

    2 weeks ago

    Edinburgh, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** At Chase we believe in doing things differently, with our customers at the forefront of our mindset. As one of our Fraud Specialists in First Party Fraud, you will be a key part of our approach. Using your investigative mindset, you will respond and manage fraud risks, protecting our customers and reducing losses for both them and the...

  • Fraud Specialist, Chase Uk

    2 months ago

    Edinburgh, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** At Chase we believe in doing things differently, with our customers at the forefront of our mindset. As one of our Fraud Specialists in First Party Fraud, you will be a key part of our approach. Using your investigative mindset, you will respond and manage fraud risks, protecting our customers and reducing losses for both them and the...

  • Financial Crime Investigations Team Lead

    1 week ago

    Edinburgh, United Kingdom JP Morgan Chase Bank, National Association Full time

    Job DescriptionAre you an experienced Team Leader in the Financial Crime Investigations area and looking for your next career opportunity ?Reporting to the Investigations Divisional Leads, as a FCOI investigations Team Lead you will have oversight of Investigators and their investigations/case management; ensuring any identified Financial Crime Risks are...