Direct Technical Controller
5 months ago
**Position: Direct Technical Controller**
**Salary**:£26,949.00 per annum**
**Location: Glasgow.**
**Hours: The job operates on a shift pattern - 40 hours per week, 8 hours per day (between 7am - 8pm), working 5 days over 7 (Full time & Permanent)**
We are advertising this Purchase Ledger Clerk role on behalf of our client ‘CBES’, part of CITY FM. City FM was established in 1985 and the company has grown to become one of the world’s largest privately held, integrated FM companies.
**Job Function**:
The Controller’s role is to ensure effective and efficient day to day planning and scheduling of engineer’s routes and workloads on various reactive and planned service contracts.
The role will be varied and will involve communicating with our customers, engineers, service desk/ internal teams, suppliers and subcontractors whilst acting as a point of contact between all parties.
**Principle Accountabilities**:
- Representing the company in a professional and competent manner at all times and develop strong working relationships with colleagues and clients.
- Control and plan the daily workloads of designated engineering teams throughout the UK & N.I.
- Schedule all works (new and historical) effectively and efficiently whilst working to pre-determined attendance and fix SLA/KPI targets on a bespoke CAFM platform.
- Manage outstanding parts in conjunction with the admin support teams ensuring equipment down time is kept to a minimum whilst identifying and escalating any issues surrounding the availability and reliability of components.
- Analyse weekly reports to drive outstanding work order numbers down to meet SLA & KPI targets.
- Remotely monitor refrigeration equipment and diagnosis faults or false alarms. This will lead to the triage of alarms to aid the scheduling process and reduction in work order volumes for engineers in the field.
- Provide technical support to refrigeration engineers & service desk administrators. This will also include liaison with client bureaus to address and resolve issues.
- General administrative duties will include answering internal and external calls, monitoring group mailboxes and performing tasks that are necessary for the smooth operation of the department.
**The Person**:
- An ability to work under pressure and meet the high expectations of our customers is an essential part of this job as is the flexibility on occasion to work additional hours.
- Whilst the role does not involve direct line management, your professionalism and people management skills will be crucial when engaging with engineering teams around scheduling and planning duties.
- You should be able to work in a systematic and methodical manner and be able to prioritise your workload appropriately.
- The job can be demanding at times and will test your resilience, therefore the ability to manage multiple tasks in an often fast-paced environment is crucial.
**Job Types**: Full-time, Permanent
**Salary**: Up to £26,949.00 per year
Schedule:
- Day shift
- Monday to Friday
Application question(s):
- Do you have a finance qualification in either a mathematical or technical discipline?
- Do you have previous experience in a similar role?
Work Location: In person
Reference ID: Direct Technical Controller - Glasgow
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