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Customer Service Account Ex

4 weeks ago

Bourne, United Kingdom WestRock Full time

**The opportunity**: You will
be responsible for the account management of the existing customer portfolio.
The successful applicant will ensure customer orders are entered on the system
in an effective and efficient manner whilst developing a long-term professional
relationship that enables them to maximise sales, margins, and profit
opportunities.

How you

**will impact WestRock**:
Proactive account management
Manage day to day customer orders and liaise between the customer and all internal departments
Management of customer stocks through order processing
Responding to pricing and estimating enquiries from existing customers
Report monthly KPIs to customers and line manager
Working closely with all internal departments
To complete all paperwork in line with company procedure and best practice

What you

**need to succeed**:
Relevant experience in a similar role or demonstrable commercial awareness
Minimum 1 years Customer Service experience
Ability to plan and co-ordinate priorities within a team environment
Proficient in Microsoft Office Suite Programmes
Demonstrable experience of excellent analytical, numeracy and organisational skills
Proven experience of working to high quality standards
Strong problem-solving skills
Ability to prioritise, work under pressure and manage time effectively
To attend meetings including customer visits where appropriate
Establish and maintain key customer account information
To be a willing and flexible team member ready to take on new and expanding tasks as appropriate.

What we

**offer**:
Corporate culture based on integrity, respect, accountability, and excellence
Comprehensive training with numerous learning and development opportunities
A career with a global packaging company where sustainability, safety and inclusion are business drivers and foundational elements of the daily work

WestRock is an Equal Opportunity
Employer. We strive to create and maintain a diverse workforce where everyone
feels valued, respected, and included. WestRock does not discriminate on the
basis of race, color, religion, national origin, sex, age, disability, veteran
status, sexual orientation, gender identity, or any other basis protected by
federal, state or local law

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