![Ascot Racecourse Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Liaison Executive
5 days ago
Welcome to Ascot where tradition meets innovation and excitement is the heartbeat of our business.
We are a destination for over 500,000 guests each year where passion, elegance, and celebration converge and it is our team of behind-the-scenes heroes that bring every intricate detail to life.
As one of the world's leading racecourses, Ascot is renowned for its rich heritage spanning over 300 years. But we are not bound by the past; we're driven by the pursuit of excellence in everything we do.
From hosting our flagship event, Royal Ascot, to pioneering sustainable practices, we are committed to building a Global lifestyle brand, wrapped around the world class horse racing we run.
At Ascot we believe in preserving the beauty of our surroundings and minimising our ecological footprint. From eco-friendly initiatives to community engagement programs, we strive to make a positive impact on both the environment and the lives of those around us.
**What we are looking for**
We are currently seeking a Customer Liaison Executive to assist with the customer feedback process during Royal Ascot, based in our offices at the racecourse in Ascot, Berkshire.
**What youll be doing**
PRINCIPAL RESPONSIBILITIES
- Fielding phone calls & taking messages
- Liaising with internal departments to collate feedback for responses
- Logging complaints on internal management system
OTHER RESPONSIBILITIES
- Additional duties that may be required
- Support Racedays as applicable
- Such other duties as the Company may, at times, reasonably require
**Skills and experience you can bring**
- Intermediate word, excel & outlook
- Experience using CRM or similar systems desirable
- Excellent English and grammar
- Letter writing experience
- Excellent attention to detail
- Ability to work as part of a team
- Customer service experience an advantage
**Our Diversity and Inclusion Vision**
**How to apply
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