Customer Liaison Executive
2 weeks ago
We are a destination for over 500,000 guests each year where passion, elegance, and celebration converge and it is our team of behind-the-scenes heroes that bring every intricate detail to life.
From hosting our flagship event, Royal Ascot, to pioneering sustainable practices, we are committed to building a Global lifestyle brand, wrapped around the world class horse racing we run.
From eco-friendly initiatives to community engagement programs, we strive to make a positive impact on both the environment and the lives of those around us.
What we are looking for
We are currently seeking a Customer Liaison Executive to assist with the customer feedback process during Royal Ascot, based in our offices at the racecourse in Ascot, Berkshire.
What youll be doing
PRINCIPAL RESPONSIBILITIES
- Fielding phone calls & taking messages
- Liaising with internal departments to collate feedback for responses
- Logging complaints on internal management system
OTHER RESPONSIBILITIES
- Additional duties that may be required
- Support Racedays as applicable
- Such other duties as the Company may, at times, reasonably require
Skills and experience you can bring
- Intermediate word, excel & outlook
- Experience using CRM or similar systems desirable
- Excellent English and grammar
- Letter writing experience
- Excellent attention to detail
- Ability to work as part of a team
- Customer service experience an advantage
Our Diversity and Inclusion Vision
**How to apply
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