Technical Team Leader

3 weeks ago


New Milton, United Kingdom Appello Group Full time

**ABOUT YOU**:
You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs. You will be a great communicator and be able to deliver ideas in a clear, concise and accurate way. You will be able to share your vision in a way that generates excitement, enthusiasm and commitment. You are great at encouraging others and can offer professional mutual support.

Deadlines and pressure do not phase you and can deal with demanding customers in a sympathetic understanding and caring way.

Experience in a customer facing role and as a senior/ team leader role would be advantageous

**THE ROLE**:
An active leadership role within the Customer Contact Centre, providing support to the overall operations of the Centre. With a particular focus on all elements of Technical Support. Operationally managing the daily running of the team of customer service executives that specialise in technical area, while championing efficiency in all that we do. Supporting the Careline365 brand (part of the Appello group) to achieve their targeted KPIs & SLAs.

**Hours**: 37.5 hours per week

**Shift pattern**:Monday - Friday 09:00- 17:30

**Salary**:£27,300-28500 dependant on experience

**Location**:Office - Norwich

**Start date**: March 2024

**Perks**
- 23 days holiday rising to 25 days annual + bank holidays
- We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 4% Company matched
- Life assurance 2x annual salary

**READY TO APPLY**:
***OTHER INFORMATION**:
This is an exciting time at the Appello Group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.


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