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Environmental Support Team Leader
3 months ago
Works closely with the Product Support Manager, who manages these teams and the department as a whole.
The engineering team is made up of third party field engineers with varying skills and expertise within. The team delivers reactive support of those products and services.
Customer orders and support requests are both managed on a CRM system with ticketing and management functionality.
Dispatching these tickets and projects to our third party suppliers as well as scheduling them are the key functions of the role, liaising heavily with suppliers and customers to do so effectively.
Ongoing monitoring and management of the overall workload which is a constant moving picture is also a vital part of the role, to best organise, utilise and adapt resources to deliver excellent service to our customers.
Shift pattern:
Monday - Friday 09:00- 17:00
ASAP
23 days holiday rising to 25 days annual + bank holidays
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme
Family and friends' discounts on our services & products
Pension Scheme, up to 4% Company matched
You'll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on .
