Team Leader

6 months ago

New Malden, United Kingdom Flexible Meetings Full time

**Job Title: Team Leader**
**Location: New Malden**
**Salary: Up to £34,000 per annum**
**Role: Permanent - Full-Time Permanent**

Are you a dynamic and proactive Team Leader looking for a step up? We are seeking a hands-on, energetic person with a lead by example approach, for this market leading business. Our client was established in the 1960’s, in the heart of London’s vibrant and bustling Chinatown. Over the last 55 years they have grown and expanded, opening locations across the UK and are now one of the nation’s most diverse food retailers.

Working as a Team Leader for this people focused company, you will motivate and inspire your team to provide only the highest levels of service to every customer. As a representative of this growing brand, you will be friendly, positive, approachable, and able to confidently lead and inspire a team to achieve store KPI’s.

With experience in a supermarket, department store, fashion, or other fast paced retail environment, you will be career driven and be prepared to immerse yourself in the company culture and ethos.

**IDEAL CANDIDATE**
- Mandarin or Cantonese speaker (preferred not essential)
- A confident and natural leader able to coach, develop and motivate to build a high performing team
- A strong work ethic, able to work at pace and eager to work in a demanding environment where you are rewarded for your hard work
- Experience working in an environment focused on speed without compromising service essential
- Current supervisory, team leadership, management experience and looking for career progression
- A can-do attitude, confident, passionate about people and achieving individually and as a team
- Punctual, reliable and willing to go the extra mile, you will thrive on hitting targets and love the buzz of a large retail store
- Articulate, strong communication skills and able to demonstrate a track record of achieving targets
- A passion for customer experience and delivering retail excellence

**DEPUTY MANAGER: KEY RESPONSIBILITIES**
- Managing, coaching, and developing a diverse team, from recruitment to induction and beyond
- When necessary, follow staff disciplinary procedures
- Ensure all staff are multi-skilled/tasked to complete a range of duties across the store
- Ensure all staff have knowledge of products and services within the whole store
- Assist the management team in managing the performance of self and others within agreed limits including setting performance standards and maximising resources
- Complete team appraisals within agreed time limits
- Manage a business that is viewed as ‘ best in class’, maximising sales at every opportunity and maintaining extremely high standards
- Understand customers, anticipating their needs, setting exceptional standards of service
- Ensuring staffing levels are adequate to meet customer expectations across the whole store
- Identify business levers and pro-actively assist the Area Manager to keep track of the competition so that the business can respond to change
- Manage stock availability and waste
- Driving customer service standards to achieve sales and exceed customer satisfaction targets
- Identifying potential, managing staff development and supporting staff to achieve their potential

Please note: this role will require an initial training period of 3 months to be spent at the Tottenham location, for which travel costs will be covered.

**If you’re a career focused Team Leader who thrives in a face paced role in an agile environment and you’re looking for a new challenge. APPLY NOW for immediate consideration.**

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount

Work Location: In person

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