Customer Service Assistant

2 weeks ago

Birmingham, United Kingdom Network Rail Full time

Customer Service Assistant

**Location**:
Birmingham, GB

**Department Name**:
OZ Property Operations/National Stations/Birmingham (752359) G5

**About Network Rail**:
Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. **Watch our video to find out more**

We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

**Brief Description**:
To provide a customer focused presence within the station on a day to day basis to deliver a first class and safe station environment for Train Operating Companies (TOCs), passengers and retailers.

**About the role (External)**:
**Key Accountabilities**:
1. Provide a highly visible point of contact for station users providing customer service to all, including visitors, contractors, retailers, TOC’s and customers travelling throughout the station.

2. Undertake regular station checks including contractor compliance, security, safety and equipment in accordance with relevant company standards and procedures, completing the relevant paperwork for audit purposes.

3. Respond to and record emergencies and incidents involving the general public and industry partners, as required.

4. Provide a point of contact for the reporting of faults within the station, maintaining appropriate records, reviewing and closing actions as required.

5. Actively assist and provide information to customers travelling throughout the station.

6. Check contractors have relevant risk assessments and method statements prior to issuing Permit to Work.

7. In liaison with customers, external authorities and regulators, implement plans to prevent and manage criminal activity on the station, including discouraging and preventing unauthorised persons from entering or remaining on the station.

8. Provide a proactive role in dealing with hazards or unsafe conditions, checking that all such occurrences are reported correctly.

9. Fulfil allocated duties as prescribed within Emergency Plans.

**Job Skills, Experience and Qualifications**:
Essential
- Command of English language, both written and oral
- Experience of working in a customer facing environment
- Confidence to deal with different types of situations assertively
- Experience of working effectively as part of a team

Desirable
- Educated to GCSE or equivalent in English and maths

**X4 Positions Available**

**Salary**: Band 6

What does our recruitment process look like?

1. Once you have applied, our Recruitment Specialist will look at your CV.

2. If your experience matches what we're looking for, you'll be invited to an assessment centre. If you are successful in the assessment centre, you will be invited to a face-to-face interview with the hiring manager.

3. The assessment centre’s will be held on the 24th April, 25th April and 26th April. Please make sure you are able to attend one of these dates.

  • Customer Service Advisor

    5 hours ago

    Birmingham, United Kingdom Customer Management Resourcing Full time

    Customer Service Advisor Hybrid Working - Birmingham Based £22,000 - £23,000K Shifts Between 7am - 7pm What we expect from you: - Excellent English, spoken and written - Customer Service Experience - Experience working with Amadeus is a plus but not at all a requirement. - Proven experience going above and beyond to provide an amazing service that helps...

  • Customer Service Assistant

    6 days ago

    Birmingham, United Kingdom Host Student Housing Limited Full time

    **Job Title**: Customer Service Assistant **Reports to**: Property Manager & Assistant Manager **Working Hours**: 40 hours per week **Based**: On-site Birmingham We are an established provider of quality student accommodation and are looking to recruit a Customer Service Assistant for our busy office at The Metalworks in Birmingham. You will be required...

  • Customer Service Assistant

    7 days ago

    Birmingham, United Kingdom The Connected Consulting Group Full time

    We are seeking a friendly, motivated, and customer-focused individual to join our team as a Customer Service Assistant. In this role, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring that every interaction leaves a positive impression. **Responsibilities**: - Communicate effectively with...

  • Customer Service Assistant

    3 days ago

    Birmingham, United Kingdom APCOA PARKING (UK) LTD Full time

    **The Role**: **Customer Service Assistant - Birmingham - flexible hours (0 hour contract) - £9.50 per hour** Are you customer focused? Have you got customer service experience? Do you enjoy working outdoors? Do you have a full UK driving license? If you answered yes to these questions, then read on! There is currently an opening for a Customer Service...

  • Customer Service Assistant

    2 days ago

    Birmingham, United Kingdom Ritz Recruitment Limited Full time

    Part-Time Customer Service Assistant, Birmingham, B4 Temporary Ongoing - £11.44 per hour - Weekly Pay - Immediate Start 24 hours/3 days a week on a rotating schedule, including weekends Great opportunity to join a dynamic team at a bustling student accommodation in Birmingham. We are seeking a proactive and motivated Customer Service Assistant with...

  • Customer Services Assistant

    1 day ago

    Birmingham, United Kingdom Sandwell and West Birmingham Hospitals NHS Trust Full time

    The Customers Services Assistant will help the Procurement team in promoting and maintaining a cost effective, responsive and efficient Materials Management service and in managing all staff and resources to deliver the services to customers in accordance with policies and procedures adopted by Sandwell & West Birmingham Hospitals NHS Trust.

  • Customer Services Assistant

    7 days ago

    Birmingham, United Kingdom Sandwell and West Birmingham NHS Trust Full time

    The Customers Services Assistant will help the Procurement team in promoting and maintaining a cost effective, responsive and efficient Materials Management service and in managing all staff and resources to deliver the services to customers in accordance with policies and procedures adopted by Sandwell & West Birmingham Hospitals NHS Trust. Sandwell and...

  • Customer Services Assistant

    6 days ago

    Birmingham, United Kingdom Central England Co-operative Full time

    Location- BIRMINGHAM - Department- Customer Services Assistant - Advertising Salary- £12.00 per hour - Vacancy Type- Permanent - Hours Per Week- 12 - Company Name- KINGSTANDING STORE - 100406 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...

  • Customer Services Assistant

    2 weeks ago

    Birmingham, United Kingdom Central England Co-operative Full time

    Location- BIRMINGHAM - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 8 - Company Name- SHARD END BIRMINGHAM - 100737 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...

  • Customer Services Assistant

    3 days ago

    Birmingham, United Kingdom Central England Co-operative Full time

    Location- BIRMINGHAM - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 8 - Company Name- VICARAGE ROAD, KINGS HEATH - 100789 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...

  • Customer Services Assistant

    3 days ago

    Birmingham, United Kingdom Central England Co-operative Full time

    Location- BIRMINGHAM - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 8 - Company Name- HILL TOP WEST BROMWICH - 100736 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...

  • Customer Services Assistant

    1 week ago

    Birmingham, United Kingdom Central Coop Full time

    **What will you be doing?**: If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities interests you, then read on. We’re looking for enthusiastic and forward-thinking people who want to make a difference by being there when our communities and customers need us most. As part of a...

  • Customer Service Assistant

    Found in: Talent UK C2 - 2 days ago

    Birmingham, United Kingdom Network Rail Full time

    Brief Description To provide a customer focused presence within the station on a day to day basis to deliver a first class and safe station environment for Train Operating Companies (TOCs), passengers and retailers. please note, there are multiple roles available.  About the role (External) Key Accountabilities: 1.Provide a highly visible...

  • Customer Service and Sales Assistant

    2 weeks ago

    Birmingham, United Kingdom Iidem Full time

    Customer Service and Sales AssistantTo start our new year, we are actively seeking proactive individuals who are motivated by achieving results and are passionate to get into the sales industry. If you have a passion for collaborating with high-performers and possess the skills to develop and sustain outstanding customer relationships, we would be thrilled...

  • Sales And Customer Service Assistant

    Found in: Talent UK 2A C2 - 5 days ago

    Birmingham, United Kingdom Red Recruitment Group Ltd Full time

    Red Recruitment Group urgently require a number of experienced Sales and Customer Service assistants for temporary to permanent opportunities in Tyseley, Birmingham.Your main duties will be to speak to customers both inbound and outbound to offer a positive customer service experience at all times.Dealing with mainly inbound calls at approximately 50 per...

  • Customer Assistant

    6 hours ago

    Birmingham, United Kingdom Communications and Solutions Partners Group Full time

    We are seeking a Customer Assistant to join our team. As a Customer Assistant, you will play a crucial role in providing exceptional customer service and support to our clients. This position requires excellent communication skills, strong organizational abilities, and the ability to effectively manage time. **Duties**: - Assist customers with inquiries...

  • Customer Assistant

    2 days ago

    Birmingham, United Kingdom Global Wave Innovations Full time

    We are seeking a Customer Assistant to join our team. As a Customer Assistant, you will play a vital role in providing exceptional customer service and support to our clients. **Duties**: - Assist customers with inquiries and product information - Provide prompt and courteous service to ensure customer satisfaction - Handle customer complaints or concerns...

  • Customer Assistant

    6 days ago

    Birmingham, United Kingdom Communications and Solutions Partners Group Full time

    We are seeking a Customer Assistant to join our team. As a Customer Assistant, you will play a crucial role in providing exceptional customer service and support to our clients. This is a great opportunity for individuals who enjoy working in a fast-paced environment and have strong communication skills. **Responsibilities**: - Assist customers with...

  • Customer Assistant

    6 hours ago

    Birmingham, United Kingdom Wit Corporation Ltd Full time

    **About us** Wit Corporation Ltd is a small business in Birmingham. We are professional, agile, and our goal is to complete on our client's brief with a whatever it takes attitude. Our work environment includes: - Modern office setting - Company perks - Casual work attire - Safe work environment - Lively atmosphere - Regular social events We're...

  • Customer Assistant

    1 day ago

    Birmingham, United Kingdom Wit Corporation Ltd Full time

    **About us** Wit Corporation Ltd is a small business in Birmingham. We are professional, agile, and our goal is to complete on our client's brief with a whatever it takes attitude. Our work environment includes: - Modern office setting - Company perks - Casual work attire - Safe work environment - Lively atmosphere - Regular social events We're...