Customer Service Assistant

2 weeks ago


Birmingham, United Kingdom The Connected Consulting Group Full time

We are seeking a friendly, motivated, and customer-focused individual to join our team as a Customer Service Assistant. In this role, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring that every interaction leaves a positive impression.

**Responsibilities**:

- Communicate effectively with customers via various face to face channels to provide prompt and courteous assistance
- Handle customer inquiries, complaints, and requests in a professional and efficient manner
- Analyze customer needs and provide appropriate solutions or recommendations
- Maintain up-to-date knowledge of company products, services, and policies
- Collaborate with other departments to ensure customer satisfaction and problem resolution
- Demonstrate excellent phone etiquette and interpersonal skills

**Experience**:

- Previous customer service experience preferred
- Strong communication skills, both verbal and written
- Proficient in data entry and computer skills
- Ability to analyze information and problem-solve effectively
- Multilingual abilities are highly valued

**Job Types**: Full-time, Permanent

**Salary**: From £23,698.26 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 08/04/2024



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