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Customer Services

3 months ago

Manchester, United Kingdom Wote Street People Full time

**Partnership Coordinator / Customer Service Advisor**

**Location: Manchester, M32 0SZ**
**Salary: £20,319 per annum**

**Working Hours: 37.5 hours per week, Monday to Friday, 09:00 am - 17:30 pm**

Office based only role, the manager is looking for customer service experience preferably office based, but someone at the beginning of their career.

**We **are looking for a Partnership Coordinator/ Customer Service Advisor to promote brand awareness and grow network revenue by building relationships with new and existing business partners. Pickfords is a fantastic national brand that specialises in removals and storage, offering a full range of professional services for home a business.

**Customer Service Advisor **JOB PURPOSE**:
Work with existing departments and groups to identify, establish and develop successful partnership working practices, to effectively service departmental and network requirements.

**Customer Service Advisor

**RESPONSIBILITIES**:

- Answering incoming enquiries from all channels (Live Chat, Web, Lead generation, Telephone) commercially reviewing them and auctioning accordingly.
- Understand the customers’ needs and improve the customer experience with all enquiries recorded on the system (Navision).
- Maximize sales opportunity for our existing field and office-based teams.
- To deal with all administrative enquiries in a professional and timely manner, ensuring all documentation is accurately checked before processing.
- Maintain excellent customer service and communication standards at all times.
- Work to KPI’s ensuring targets are met and exceeded.
- To build and maintain effective working relationships with both internal and external customers.
- Introduce and maintain affiliate and partnership revenue streams.

**Customer Service Advisor **SKILLS, KNOWLEDGE & EXPERIENCE**:

- The ability to actively listen and to work with others and share best practice.
- Be enthusiastic, self motivated and positive in your approach with a “can do” attitude.
- Have excellent organisational skills with the ability to prioritise workload.
- Customer Centric create a great customer experience with the ability to communicate effectively on all levels.
- Excellent time management, with the ability to work well under pressure.
- Build rapport with customers and maintain relationships.
- A passion for completing all tasks to the highest standard and be driven by results.
- Proficient IT skills - Office, Word, Excel.

**Benefits**:

- Bereavement leave
- Company pension
- Free flu jabs
- Free parking
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Wellness programme