Customer Service Advisor

6 months ago


Manchester, United Kingdom WEX Europe Services Ltd Full time

**CUSTOMER SERVICE ADVISOR / MANCHESTER / HYBRID / £22,308 & GREAT BENEFITS**

Our people make all the difference in our success, we currently have an exciting opportunity for a talented Customer Service Advisor to join our team supporting customers across Europe. With an attractive starting salary of £21k per annum, annual bonus and great hybrid working with a minimum of 1 day per week in our modern central Manchester office.

**WHATS ON OFFER?**
- Competitive salary of £22,308 per year
- Permanent contract
- Monday to Friday 37.5 hours
- Fantastic work-life balance
- Private Medical
- GymFlex
- Cycle2Work
- Company pension & life assurance scheme
- Generous holiday allowance of 25 days plus bank holidays
- Holiday purchase scheme, the ability to get an additional 5 days annual leave per year
- Life assurance, company sick pay and pension scheme
- Employee discount platform
- Incentives schemes, companywide and departmental
- Continuous training, coaching and development within a helpful and encouraging environment
- Career progression opportunities

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Advise Sales of customers commercial queries
- Investigate transaction declines & velocity queries
- Liaising with all staff both in Manchester and in European Offices
- Log all queries and action on Logging Tool
- Chargebacks, Copy Invoice Requests, Transaction Queries
- Produce Copy Invoices on request
- Provide on-going support to colleagues and highlight training requirements to Team Leader
- Answer phone calls with set criteria and within parameters set out by the Company
- Assist in identifying and resolving areas that reduce chargeback liability or queries
- Carry out data entry for Customers & Cards Production of Customer Transaction Files and Reports
- Forward customer payment concerns to Credit Collections immediately
- Provide support to customers using website/systems provided

**KNOWLEDGE & SKILLS REQUIRED**:

- Previous experience in similar Customer Service role
- Ability to mentor, develop & improve skills of others
- Adaptable to organisational change requirements
- Excellent communication skills (written and verbal)
- Build a powerful sense of ownership and teamwork
- Establish and maintain co-operative and effective working relationships
- Flexibility to provide cover for other positions with the ability to stand-in for Shared Services Manager
- Make identifiable contributions to business objectives
- Positively represent the company
- Self-motivated, organised and can work on own initiative
- Taking “ownership” of problems

**WHAT'S NEXT?**
If you have the skills and passion to take on this Customer Service Advisor role, we would love to hear from you. APPLY NOW for immediate consideration.
- We do not accept speculative CVs. Any CV received by WEX will be treated as a gift and eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Acquisition team._

**Job Types**: Full-time, Permanent

Pay: £23,008.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Referral programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Which position listed on your CV involved communicating with customers over the phone?
- Could you tell me about the systems you've worked with in your previous positions?

What systems you've worked with in your previous positions?

Work Location: Hybrid remote in Manchester

Reference ID: UKR15071



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