Tenancy Advisor

We have a new and exciting opportunity for an enthusiastic **Tenancy Advisor**to join our fantastic team based in Kings Lynn. Freebridge Community Housing have ambitious plans for the future, these plans include modernising how we do business while focussing even more on delivering a great customer experience.

Freebridge Community Housing is the largest provider of housing in West Norfolk, set up in 2006 to receive the transfer of homes from the Borough Council of King's Lynn and West Norfolk.

Today, we own and manage around 6,800 homes across West Norfolk, making a difference to thousands of customers within communities across an area of almost 550 square miles.

We have an annual turnover of £30m and employ well over 200 people, including our own Property Services team.

Over the last 14 years, there have been numerous achievements, not least delivering our tenants' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living.

**Requirements**:

- Impartially & comprehensively conduct investigations into cases of anti-social behaviour, and be proactive in initiating the necessary resolutions within the prescribed timescales in accordance with Freebridge Policy & Procedure
- Take a responsive, reflective approach to determining and assessing risk to victims, liaising closely with colleagues and statutory agencies to ensure risk is managed and support and protection provided as appropriate
- Maintain a strong understanding of the range of current and relevant enforcement tools, being able to confidently select and recommend the most appropriate method of resolution for cases, working closely with the Assistant Tenancy Manager, and colleaguesin the legal team, to deliver any necessary tenancy enforcement
- Confidently represent Freebridge in court proceedings
- Take responsibility for the delivery of a quality and proactive tenancy management service, working closely with customers and colleagues to investigate and resolve a range of tenancy breach matters
- Work closely with other teams across the business to ensure properties within the allocated area are well maintained and managed, present a safe and secure environment for residents, visitors and staff and that estates and communal areas benefit the community
- Support the work of the Placeshaping Team in developing sustainable communities in areas that people wish to live, through contributing ideas & suggestions, sharing local knowledge and issues and participating in joint working events and projects
- Work collaboratively with colleagues in the Lettings Team to ensure sustainable tenancies, through contributing to robust nomination assessments and decisions, and involvement with follow up work immediately post tenancy commencement
- Maintain a strong awareness of safeguarding principles and practices, engaging with customers to take a person centered approach to safeguarding children and adults at risk in our communities

**KNOWLEDGE & EXPERIENCE**
- Proven experience within a customer service environment working for a housing provider or other public service organisation, including face-to-face interaction with customers
- Proven experience of working with a wide range of customers with varied and complex needs, in challenging and confrontational situations
- Understanding of the role and scope of Social Housing providers, and access to these services
- Comprehensive knowledge of safeguarding and domestic abuse best practise
- Experience of interviewing and case investigation/management
- Minimum of 5 GCSE passes including English & Maths (A-C grades)
- Holder of a current UK driving licence and use of own vehicle

**Benefits**
- £21,000 per annum
- Hybrid Working
- Great Pension Scheme
- Full access to an Employee Assistance Program
- Customer focused, team working environment
- Employee discount perks
- 25 days holiday + bank holidays (rising to 30 days after 5 years)