Lettings Advisor
3 days ago
We have a new and exciting opportunity for an enthusiastic **Lettings Advisor** to provide a customer focussed, accessible and highly professional lettings service and housing advice to existing and potential Freebridge tenants across all properties.
Freebridge Community Housing is the largest provider of housing in West Norfolk, set up in 2006 to receive the transfer of homes from the Borough Council of King's Lynn and West Norfolk.
Today, we own and manage around 6,800 homes across West Norfolk, making a difference to thousands of customers within communities across an area of almost 550 square miles.
We have an annual turnover of £30m and employ well over 200 people, including our own Property Services team.
Over the last 14 years, there have been numerous achievements, not least delivering our tenants' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living.
**Requirements**:
- Provide a customer focussed and highly professional Lettings Service to existing and potential Freebridge tenants on a range of different property, tenancy and rent types
- Ensure the accurate and timely processing of all empty properties to meet corporate targets for re-let times
- Liaise promptly with any customers that are moving to arrange and carry out detailed assessment interviews and other required appointments, including accompanied viewings conducted in empty properties
- Provide support to customers moving out of their homes temporarily and permanently to enable redevelopment, refurbishment or repair works to be carried out
- Provide practical assistance as well as appropriate financial compensation, when required for customers moving home, working closely with customer(s), their families, carers or support agencies to minimise the impact on their daily lives.
- Complete tenancy checks to verify suitability of new tenants to ensure the most effective use of stock. This will include financial checks and providing housing and benefit advice
- Maintain accurate customer tenancy records and property information on the required systems. Ensure every opportunity is taken to collect profiling information on our customers to allow us to complete an assessment of their needs; accurately updating anyrequired systems
- Oversee the allocation and letting of Freebridge garage stock, to maximise rental income for the association
**KNOWLEDGE & EXPERIENCE**
- Proven experience within a customer service environment working for a housing provider or other public service organisation, including face-to-face interaction with customers
- Understanding of the role and scope of Social Housing providers, and access to these services
- Proven experience of working to achieve specific targets
- Minimum of 5 GCSE's (A-C grades) or equivalent including English & Maths
**Benefits**
- £20,000 per annum (6 month temporary contract)
- Hybrid/mixed working
- Great Pension Scheme
- Full access to an Employee Assistance Program
- Customer focused, team working environment
- Employee discount perks
- 25 days holiday + bank holidays (rising to 30 days after 5 years)
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