Operations Team Leader
5 days ago
**Operations Team Leader**
Madame Tussauds London, Marylebone Rd
London, GREATER LONDON, NW1 5LR
United Kingdom
Fancy taking a leading role in the ULTIMATE fame experience? Truly immerse yourself in fame and taste the life of the rich and famous, through a combination of our historic artistic methods (that date back centuries, by the way), immersive sets and pioneering modern tech.
Our talent agents are scouting for the latest stars to join our phenomenal cast and we’re currently looking for an **Operations Team Leader** to assist with the smooth, safe, and efficient operation of Madame Tussauds London.
**About the role**
This is a permanent role, offering a minimum guarantee of 30 hours per week. Our attractions are open daily and so full availability is needed, including weekend and bank holidays.
As **Operations Team Leader** you will ensure the delivery of excellent customer service standards as well as making sure health and safety remains the number one priority for yourself and your team, guaranteeing effective external queue line management, safe operation of the Spirit of London Ride and well-organised operation of the Marvel 4D Cinema.
You’ll lead by example when managing direct reports, working to develop their skills, and helping them achieve their goals and objectives. Managing performance and motivating the team to do their best will come naturally and allow a great relationships to be formed.
Up for the challenge? What are you waiting for? Come on in, it’s your time to shine
**What are we looking for?**
- Previous experience as a team leader/supervisor from within a fast-moving, customer-oriented environment
- Experience of working in a health and safety conscious environment
- Ability to build a rapport with guests and employees alike
- Ability to create a motivational environment
- Ability to think on your feet and solve problems creatively
- Strong decision-maker
- Excellent communication and people skills
- Previous experience in hitting customer service KPI and sales targets
Overall we're looking for someone with a genuine desire to promote exceptional customer service and memorable experiences on a daily basis.
**Why join us?**
- You'll receive an hourly rate paid fortnightly
- Group Personal Pension Plan
- Merlin Magic pass allowing your friends and family to visit our attractions
- Employee Assistance Programme
- Life Assurance
- 40% online LEGO discount
- Access to an exclusive employee discount website and much more
**Everyone Matters at Merlin.**
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
LI-JC2
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