Customer Operations Team Leader

2 days ago


London, United Kingdom C&M Travel Recruitment Full time

Ski Operator require a Customer Operations Team Leader for their customer service and operations team in London. 26.5K OTE 29K.

Customer Operations Team Leader Responsibilities:

- Responsible for recruitment, training, management and driving the Customer Operations team
- Responsible for ensuring that all customer pre-departure enquiries, amendments and cancellations (by whichever means they are received) are managed with accuracy and speed in line with targets and timelines agreed with you line manager
- Manage pre-departure information
- Responsible for pre-departure customer service issues
- Run balance due reports
- Responsible for scheduled ticketing systems and costs delivering operational efficiencies and facilitating growth in sales in line with business objectives
- Liaison with suppliers
- Monitor flight availability, seat to bed ratios, working to decide if/when to purchase additional flights
- Responsible for checking supplier invoices
- Incident response

Customer Operations Team Leader requirements:

- Experience working in tour operations, ideally ski
- Passion for Skiing
- From an operational/administrative department
- Some leadership experience

Customer Operations Team Leader Additional Information:

- Salary 26.5K plus bonus
- 3 -4 ski trips per year
- Sociable office

**Don't keep a good thing to yourself**
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.



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