Support Co Ordinator

3 days ago


Sheffield, United Kingdom Glu Recruit LTD Full time

**Role**: Support Co Ordinator

**Salary**: 9.90 per hour

**Location**: Sheffield

**Length of Contract**: 3 months with possibility to move to permanent role

**Working pattern**: Initially Monday to Friday 37 hours/week. Start anytime between 8am to 6pm to progress to 5 days over 7 with 1 shift start at 2pm -10pm

**Our client is a leading health & wellbeing company who help organisations and their people perform at their best by managing their health.**

**The role**:

- Deal with all clients calls in a professional and sensitive manner
- Dealing with queries, setting up diaries and liaising with area managers
- Follow guidelines to ensure all calls are answered in an concise and confidential manner
- Ensure all information taken from calls is accurately logged on the system and, where necessary, warm transferred or referred on appropriately for action.
- Ensure all information is handled in a confidential and sensitive manner.
- Deal with varied Administration duties key to the role.
- Answer calls to the HELP Employee Assistance helpline as required, welcoming callers to the service, providing information as needed, signposting where appropriate and arranging a call back with an Employee Assistance Adviser where necessary, at all times acting within the agreed protocols of HELP Employee Assistance
- Make outbound calls to employee and line managers to book and arrange appointments

A DBS Certificate is needed for this role, if you do not have a current one we can obtain one for you once you have started.

Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.


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