Portuguese Speaking Team Leader
2 days ago
Are you currently a Team Lead within a contact centre environment? Are you looking to work for an exciting company?
I am currently on the lookout for an experienced team leader who speaks Portuguese fluently for my client based in Edinburgh city centre.
This role will be working remotely initially but when the situation allows it will be based from their office in Edinburgh city centre.
So what will you be doing?
- Managing a team of 12-15 agents remotely
- Conducting regular reviews of performance against KPI's
- Developing the team to deliver an outstanding service to my clients customers
- Carrying out annual appraisals and development plans
- Quality monitoring of both calls and online chats
- Tracking data and trends to report to senior management
- Recruiting new team members
- Monitoring and reviewing attendance
What are we looking for?
- Full fluency in Portuguese
- Extensive people management skills from a contact centre environment
- Experience within a travel environment would be beneficial however this isn't essential
- Flexibility when it comes to working pattern. Hours for this role are between 7am and 11pm, Monday to Sunday
So what's in it for you?
- Excellent salary of between £26,000 and £28,000 depending on experience
- This is a young and vibrant company with excellent opportunities to further your career
Get in touch today for more information
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