Energy Relationship Specialist

4 weeks ago


Northampton, United Kingdom Drax Group Full time

**Energy Relationship Specialist**
**Northampton**
**£23,000 - £26,000 plus benefits**

We are currently looking for enthusiastic, customer centric individuals to join our Energy Relationship team, to take responsibility for full investigation of escalated customer complaints that can be of a complex or high profile nature and provide a timely resolution where possible.

At Drax, we’re at our best when we’re proactive, committed, and reliable - and trust others to be the same, so we are open to discussing part time and flexible working so that your hours work for you.

**About the role**

**About you**

With experience of working with customer complaints, you’ll feel confident speaking to customers on the phone and dealing with challenging calls. You’ll have the ability to build rapport and demonstrate active listening to defuse a customer’s dissatisfaction while also working to pace and hitting targets. You will use your investigative and problem-solving skills to take ownership of customer complaints and respond appropriately for a speedy resolution.

**About Drax**

Drax Group is a UK-based renewable energy company engaged in renewable power generation, the production of sustainable biomass and the sale of renewable electricity to businesses.

We’d love to hear from you, so click apply

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