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Lead Administrator

3 months ago

Hackney, United Kingdom People By People Full time

**Lead Administrator - Hackney - Construction Company**

**Admin experience is essential**

**Salary up to £30k dependent on experience**

**Monday - Friday - 8:00 - 16:00 - office based - no remote working**

**Key Responsibilities**:
**Manage and monitor attainment of the Business Key Performance Indicators (KPI’s)**

? Identify improvements / reasons for non-achievement as well as success

? Monitor reasons for repeat calls/contact and devise procedures to streamline processes

? Record and manage feedback and complaints to agreed process

? Cascade monthly KPI’s in the agreed formats internally and externally

? Build and share client specific knowledge to support smooth running of contract

**Coordinate and manage supply chain resources to include inductions, policy creation and skills matrix**

? Support Contract Administrator with panel membership vetting & passport to work

? Carry out inductions for new operatives confirming company policies and regulations

? Maintain knowledge and understanding of operative skills, needs & capacity

? Maintain work order distribution & completion considering post code logistics and KPI’s

**Maintain profitability of contracts including management of labour and material costs**

? Manage and maintain contract specific labour costs to agreed budget & standard

? Manage and maintain contract specific material costs to agreed budget & standard

? Maintain supply chain relationships to negotiate preferred rates

? Identify potential cost risks to contract from external factors

**Provide and manage Customer Service experience for all stakeholders**

? Manage, coordinate and maintain regular core group meetings with all stakeholders to identify and resolve contractual issues

? Ensure the smooth and adequate flow of information within the company to facilitate other business operations

? Handle both written and telephone enquiries from a variety of stakeholders in a professional and efficient manner

? Effective diary management

**Team Management**

? Identify skill shortages and gaps

? Recruit and induct new team members

? Monitor and assess team members performance, conduct bi-annual reviews and provide training for improvements

? Adhoc support to all Contract Managers

**Skills**

? Good Communication

? Proficient in all Microsoft programs

? Organisation & Time Management

? Problem solving

? Product Knowledge

? Good Customer Service

**Qualities**

? Analytical

? Attention to Detail

? Confident

? Pro Active

? Initiative

? Target Driven

? Efficient