Customer Service Supervisor

4 months ago


Milton Keynes, United Kingdom EverWith Ltd Full time

We are very proud of our 5* Customer Service reviews. We need a Customer Service Supervisor to help lead our team and continue offering our wonderful services to our customers.

Team work and being able to lead by example are at the core of our beliefs. Previous customer service experience in a managerial role is essential. Ideally you will have a love of talking on the phone, great admin skills, attention to detail and an ability to juggle a few jobs at the same time as this is a very fast paced role.

You will be helping with product and process queries, ensuring the timely and successful delivery of products according to the client’s needs and objectives and assisting with challenging client requests or issue escalations if required. Assisting the team by performing the tasks with them and helping with training and development

A great can-do attitude and friendly persona is vital too communicating with the general public and our trade customers.

**Person Specification**
- At least 5 years customer service experience in an office environment
- A very good knowledge of the Microsoft Packages and general computer skills
- Willingness to go above and beyond to get the job done
- Friendly, personable and positive
- Love talking on the phone and building relationships
- Strong track record of building and managing customer relationships
- Ability to manage own workload efficiently and meet strict deadlines
- Remain professional and thrive in a fast paced environment
- Excellent written English
- Enthusiastic and highly motivated
- Strong attention to detail even under pressure
- Ability to work well with others and be real a team player
- Monitoring the team’s performance
- Assisting the team by performing the tasks with them
- Helping with training and development
- Handling complaints (from both staff and customers)
- Helping to hire new staff
- Reporting to senior management / personnel when required

**Job Types**: Full-time, Permanent

**Salary**: £24,375.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer Service Experience in an office: 5 years (required)

Work Location: In person



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