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Customer Service Supervisor

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Slim Chickens Full time

About Slim Chickens

Slim Chickens is a fast-growing, dynamic restaurant chain that prides itself on providing exceptional customer experiences. We are seeking a highly skilled and motivated Front of House Supervisor to join our team.

Key Responsibilities

  • Oversee the daily operations of the restaurant, ensuring seamless execution of our service standards.
  • Collaborate with management to identify training needs and develop strategies to enhance staff performance.
  • Lead and motivate a team of front-of-house staff, promoting a positive and inclusive work environment.
  • Monitor and maintain high standards of customer service, ensuring every guest feels welcome and valued.
  • Manage and delegate tasks effectively, prioritizing efficiency and productivity.

Requirements

  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong problem-solving and conflict resolution skills, with a focus on finding solutions that benefit the team and the business.
  • Ability to work in a fast-paced environment, remaining calm and composed under pressure.
  • Knowledge of customer service principles and practices, with a passion for delivering exceptional experiences.
  • Flexibility and adaptability, with a willingness to learn and grow with the business.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career development and advancement within the company.
  • Flexible working arrangements, including opportunities for part-time or full-time work.
  • Access to exclusive discounts and perks, including 50% off food and drinks for you and your friends.
  • A fun and dynamic work environment, with a focus on teamwork and collaboration.