Contact Centre Agent Part Time

3 weeks ago

Nottingham, United Kingdom Chubb Fire & Security Full time

Company Description

Due to continuous growth, Security Monitoring Centre in Nottingham have an opportunity for a CCTV Customer Service Agent to join us on a part time, permanent basis.

**Working Hours**:19.25 contractual hours per week (overtime is available)** **The number of working hours can be flexible within the following working patterns, with a minimum of 4 hours per shift.
- ** Weekday Evening’s (between 4pm-1am)**:

- ** Weekend’s (between 8.30am-7pm)**

**Job Description**:
With full training you’ll be assisting with the monitoring of, and response to CCTV and intruder alarms. This will include contacting our customers in both a calm and timely manner in response to activated alarms on their premises and respond with the appropriate course of action to ensure our customers premises are secure.
- Make outbound calls to customer and external organisations including the Emergency Services
- Process CCTV and alarm activations speedily and accurately
- Inform the relevant Emergency Services and Customers of relevant information in relation to their system

**Induction / Training Requirement**_:_**_ Although this is a part time position, you will be required to carry out a training and induction programme. _Whilst training (2-3 weeks only) you will need to be available to work Monday to Friday 9.00am to 5.00pm - Fully paid

**Qualifications**:
You will be a strong communicator, with a passion for delivering exceptional customer service. You will ideally possess some previous customer service experience within a telephone based, or contact centre environment.
- Excellent listening skills
- Work well and remain calm in a busy, fast paced environment
- Excellent attention to detail, with high levels of accuracy
- Be able to work well on your own initiative as well as part of a team
- Strong IT skills

Additional Information
**What We Can Offer You...**

Salary of £12,720 per annum including shift allowance.
- Generous holiday allowance
- Enhanced overtime rates *
- Free Onsite Parking
- Cycle to Work Scheme
- Company Pension Scheme
- Employee Referral Scheme (£1,000)
- Life Assurance
- Discounts with many retailers, premium brands, cinemas...
- Cashback & Voucher Schemes/SmartSpending App
- Childcare Vouchers
- Employee Scholarship Programme
- Bravo scheme: Incentivising high achieving employees
- Health & Wellbeing assistance services
- Ongoing training & development
- **Overtime Rates**: Standard overtime paid at 1.5x basic rate (hours exceeding 38.5) **| **Bank Holidays paid at 2.5x basic rate** | **Christmas Days & New Years’ Day at 3x basic rate

**More About Us**:

- Creating solutions for people and our planet, our company values are our absolutes -_**_ RESPECT, INTEGRITY, INCLUSION, INNOVATION & EXCELLENCE. _**_We work and win together, while never compromising our values._

Security Monitoring Centres (SMC) is made up of three of the UK’s leading security businesses; SMC Custodian, SMC Vision and Mentor Business Systems. Combined, these businesses have over 70 years’ experience in developing technology and training our people.

Additionally, as part of the global API Group, we deliver exceptional service at every point to hundreds of thousands of customers, ranging from monitoring life safety systems, telecare, intruder, fire, CCTV monitoring, remote concierge services and the provision of service management software.

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