Patient Coordination Team Leader

5 months ago

Six Mile Bottom, United Kingdom Linnaeus Full time

Job Title: Patient Coordination Team Leader

**Salary**: _£34,000-£39,000 per annum D.O.E_

Location: Dick White Referrals

**Job Type**: _Permanent _

Hours: 40 hours per week, 8 hour shifts Monday-Friday between 8am-6.30pm, 1:4 weekends and some bank holidays

**About us**

Dick White Referrals (DWR) is one of the largest specialist multi-disciplinary veterinary referral centres in Europe, offering outstanding levels of clinical care in state-of-the-art facilities.

Our dedicated vets, nurses and nursing assistants, supported by the client care teams

teams, are committed to providing the highest quality surgical and medical care

for pets. Many of our clinicians are nationally or internationally recognised specialists in their field and bring unique experiences to care for pets.

We accept referrals in Anaesthesia, Cardiology and Cardiac Surgery, Dermatology, Diagnostic Imaging, Emergency and Critical Care, Internal Medicine Neurology and Neurosurgery, Oncology, Orthopaedic Surgery, Physiotherapy and Soft Tissue Surgery.

**Your role and responsibilities**

As the Patient Coordinator Team Leader you would be responsible for ensuring the efficient through put of cases across all departments of the practice. Working closely with all clinical teams and The Senior Leadership Team you will be responsible for overseeing the scheduling of the day, to include timely management of emergencies and prevention of delays. You will work closely and collaboratively with the Head of Nursing Services (HONS), Clinical Director (CD), other Team Leaders and Leads across the Practice to ensure the effective delivery of outstanding patient care. You will work enthusiastically with the nursing team to help maintain a happy and effective working environment, detecting when additional nursing support is required and working agilely in response to improve the situation whilst ensuring practice and group polices are always adhered to. This role requires strong, decisive decision making and problem solving along with clear and effective communication. Your will be responsible for the direct line management and leadership of the Patient Coordination team and have the ability to inspire and motivate the team in order to deliver the Linnaeus nursing strategy and achieve the practice’s goals. The position will include providing performance reviews, training and co-ordination for all relevant associates working within your team.

Day to day you would work alongside the Patient Co-ordinators and in collaboration with the nursing leadership team. The role is a mix between clinical and non-clinical (administrative tasks) but is based within the clinical heart of the hospital. The administrative tasks are focused on the efficient scheduling of diagnostics, liaising with anaesthesia, theatre uses and to adapt as required. The management of patient accommodation is also combined with the clinical aspect of assisting with the initial patient admission when required. This is a varied and fast paced role, allowing a variation from a traditional clinical nursing role without being away from the clinical environment.

This is a full-time position Monday-Friday working 8 hour shifts between 8am-6.30pm. Weekends would be worked on a 1:4 rotation, 8 hours shifts between 6.30am-6.30pm, along with participation in the Bank holiday rota.
- Ensure appropriate scheduling, throughput and accommodation of admitted cases across all departments of the practice to improve utilisation and efficiency to support timely patient treatment indicated by their individual status and business needs
- Be responsible and accountable for the delivery of effective and efficient workflow of clinical cases in line with the practices policies and values.
- Demonstrate effective communications with clinicians, team leaders, leads and members of the nursing teams and SLT to ensure efficient scheduling of emergency procedures.
- Prevent the occurrence of delays by forward planning and communicating with all stakeholders across the practice, including helping in a practical capacity to progress a patient forward withing the constraints of your professional qualification.
- Where delays are unavoidable ensure prompt decision making and communication with clinicians involved. Explain reasons, problem solve and offer alternative solutions where possible.
- Monitor levels of efficiency in processes throughout the hospital, provide feedback to the HONS/CD if regular inefficiencies/lost resource are detected
- Demonstrate a high level of knowledge, understanding and practical skills, allowing you to effectively lead by example and support within and outside of your team where necessary
- Liaise with other Team Leaders and departments to ensure effective patient flow throughout the hospital
- Utilise Leads within the hospital, to effectively manage the team and coordinate workflows for the day to day running of the clinical service
- Ensure that Evidence Based Nursing practice is cen

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