Patient Services Administrator

2 weeks ago


Basingstoke, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

To provide a quality booking service for specialities/modalities as required, managing appointments/attendance/admission for their speciality/modality, managing capacity and taking proactive action where needed to ensure the Trust provides a positive patient experience and meets its contractual requirements.

Booking patient appointments in compliance with the Trust Access Policy, managing patient records as required to ensure the smooth operation of clinics/appointment.

The role holder will flex with the needs of the service providing a balance of general administration and other duties commensurate with the banding of the post in order that our patients have a high quality experience as well as acting as an expert booking clerk.

To promote best practice, ensuring that patient appointments are delivered to the standard of service level as set by the Trust Access Policy, escalating issues or concerns as appropriate.



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