Patient Tracking and Administration Assistant

4 weeks ago


Peterborough, United Kingdom The Hamptons Hospital Full time

**Responsibilities**
- Input relevant patient data into tracking and reporting, and updating patient booking systems.
- Assisting with collating information for reporting of KPIs (Key Performance Indicators)
- To communicate and coordinate with clinical teams to ensure we book patients into services taking into consideration a patient’s needs, treatments required, and timeframes requested.
- To attend External MDT (Multi disciplinary team) meeting to take notes on the outcomes for our patients.
- Enquiry handling and estimate / quoting for self-pay patients
- Managing patient, referrer, and clinicians’ expectations, maintain exceptional customer service level answering or escalating all questions and enquiries in a timely manner as appropriate.
- Ensure a high fill rate is achieved for each consultant / department to increase efficiency
- To safely handle and use confidential information, understanding the processes of confidentiality within the hospital, and when communicating with third parties.
- Work with wider admin teams to collate documents required for medical records or referrers for new and existing patients as required.
- Other ad hoc duties requested by the management team

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 25 - 37.5 per week

**Salary**: From £23,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- Free parking
- Private medical insurance

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Peterborough, PE7 8GX: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (required)

**Experience**:

- Medical Secretary / Patient tracking: 2 years (required)
- Administrative experience in healthcare: 3 years (required)

**Language**:

- English (required)

Work Location: In person



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