Fraud Officer North West and Wales

6 months ago

Manchester, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 351059**Salary**:

- £29,500**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- DWP - Service Excellence - Counter Fraud, Compliance and Debt**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 35Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birkenhead, Bridgend, Caernarfon, Chester, Crosby, Huyton, Llanelli, Lytham St Annes, Middleton, Pembroke Dock, Porthmadog, Rhyl, Stretford, Wrexham, Wythenshawe (Manchester).About the job

**Job summary**:
**Do you have an inquisitive mind? Do you enjoy engaging with customers? If so, we need you**

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. Counter Fraud Compliance and Debt’s (CFCD) aim is to drive down the level of fraud, error and debt within the benefit system, to protect the public purse.

As part of Counter Fraud Compliance and Debt Directorate (CFCD) you will be at the heart of DWP’s efforts to reduce fraud and error in the benefit system. This is a hugely important public service, and our challenge is bigger than ever.

**If you want to join somewhere that recognises the importance of work-life balance, where you can learn new skills and progress your career, then CFCD is the place for you.**

**Job description**:
**What will you be doing?**

The job may include a range of duties, with the following provided as examples (what duties you do will depend on which area of work you are posted to):

- Review claims through a variety of means e.g. telephony interviews; ensuring declarations and changes have been reported at the right time and taking appropriate corrective action if errors are found.
- Ensure quality standards are maintained through adherence to all DWP policy and procedures, and CFCD operational instructions.
- Work collaboratively, effectively and flexibly within a team and contribute towards team expectations.
- Promote fraud awareness within DWP and to wider external business partners.
- Manage and conduct fraud investigations or robust reviews, in accordance with all legal and policy requirements, pursuing all reasonable lines of enquiry.
- Conduct robust and challenging interviews with customers by telephone or in person.
- Gather, verify, and assess all available information to submit to the appropriate Decision Maker to enable accurate benefit reassessment and overpayment calculation.
- Maintain accurate records and retain relevant evidence, redacting and annotating sensitive material when appropriate.
- Liaise with other departments/organisations such as Local Authorities (LAs), Police and HMRC within the framework of any existing partnership agreements.
- Request relevant evidence from designated information providers using Authorised Officer powers and the Operational Intelligence Service.
- Conduct Interviews under Caution in accordance with The Police and Criminal Evidence Act 1984 (England and Wales) and Common Law (Scotland).
- Make recommendations to a Team Leader for consideration as to the next course of action e.g. no further action.
- Develop and fully prepare prosecution cases, in line with national file standards.
- Represent the department by attending court and giving evidence in criminal cases and appeal tribunals.

**Person specification**:
**As a Fraud Officer you will**:

- Demonstrate effective leadership and communication skills.
- Have excellent organisational and planning capabilities.
- Demonstrate strong judgement and decision-making skills.
- Present information to internal and external audiences in a professional and credible manner.
- Be able to work effectively as an individual and as part of a team.
- Deal appropriately with challenging and vulnerable individuals.
- Inspire others through positivity, drive and energy in order to achieve outcomes and deliver change.
- Have a flexible and adaptable leadership style with an ability to reach a diverse audience and be prepared to engage effectively with our partners.
- Have a desire to showcase public service at its best.
- Be willing to travel between sites if required depending on business needs.
- Have the ability to work in a demanding and complex environment with changing priorities.
- If based in Wales, the ability to speak Welsh is desirable.

**Learning Requirements**

**Microsoft Teams Live Event**

We will be holding two Microsoft Teams Live events to let you know more about the roles. These will take place between Monday 6th May and Friday 10th May.

You will be sent an invite to the event with a link to join.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Making Effective Decisions
- Working Together

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