Patient Flow Support
6 months ago
Job overview
**A highly motivated, reliable and enthusiastic individual is required to join our team on the Acute Medical Unit at the Royal Oldham Hospital.**
The role of the Patient Flow Support is to assist the department with patient flow coming in and out of the Ward, escalating any delays to the relevant service leads and Site Management team.
Main duties of the job
The Patient Flow Tracker will escalate potential delays in a timely manner working closely with doctors, nurses and support staff.
You will ideally have administration experience in a health or social care setting, excellent communication, organisation and IT skills. You must be able to use your initiative, be flexible in approach and work well in a busy team. Confidentiality and professionalism must be maintained at all times.
Working for our organisation
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Detailed job description and main responsibilitiesPerson specification
Skills & Abilities
Essential criteria
- Excellent written communication skills
- Able to prioritise workload
- Able to work under pressure
Desirable criteria
- Understanding of discharge process and pathways.
Knowledge, Training & Experience
Essential criteria
- Experience of working with the general public
- Knowledge and experience of Microsoft Office
- Experience of working well within a team
- Experience of working with medical/nursing staff
Desirable criteria
- Practical knowledge of PAS, Symphony systems
- Previous experience of working within a healthcare setting
Qualification
Essential criteria
- NVQ2 in administration or equivalent
Desirable criteria
- ECDL or equivalent
We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.
The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair.
We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.
**For posts advertised on a fixed term contract basis, we will offer secondments only for NHS appointments. Fixed term contracts will be only be offered for external non-NHS appointments.***
Employer certification / accreditation badges
**Applicant requirements**:
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