Customer Service Representative

6 months ago

Milton, United Kingdom Taylor and Francis Full time

**Company Description** Taylor & Francis Group an Informa Business**

Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis is one of the world’s largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives. We bring together diverse people, ideas and opinions to validate and publish the experts, theories and truths that matter. And we’ve been doing this in an unbroken arc since 1798.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

We currently have a permanent opportunity for a Customer Service Representative** **to work as an integral part of the department by providing outstanding customer service to our internal and external customers.

**This role will be mainly home based, with 1 day per week being office based. You will therefore need to be based within a commutable distance of our office near Abingdon (Oxfordshire) or in Colchester (Essex).**

Help us progress human progress through knowledge As a Customer Service Representative you will aid in our mission by
- Take responsibility for the processing of invoices and quotes, working precisely and carefully. Responding appropriately and efficiently to queries, problems and special requests from customers, accelerating these to team leaders and managers where appropriate.
- Resolving product or service problems/queries by clarifying customer issues, determining the root cause of problem, selecting and explaining the best solution to the problem, expediting corrections/adjustments, and following up to ensure resolution.
- On the back of customer contacts review the customer self-help portals (where they exist) and suggest new content or amendments to the relevant team.
- Managing day-to-day business processes, liaising with other departments where appropriate.
- Suggesting amendments to Standard Operating Procedures (SOP).
- Maintaining knowledge of department policies, processes, procedures, and systems used, developing an internal network to increase knowledge.
- Providing support to team members.
- Active participation in meetings, expressing your viewpoint but also recognising and listening to others.
- Suggesting improvement ideas and assisting with the implementation of those ideas to improve customer satisfaction, increase productivity or reduce costs.
- Using Salesforce to manage customer contacts and workflow in line with the SOP.
- Using SAP/Salesforce to manage orders/invoicing.
- You achieve personal objectives and, work to agreed KPI’s and targets including quality assurance.

**Qualifications** What we are looking for**:

- Experience of success working to KPI’s/SLA’s.
- Excellent problem solving and initiative skills driven by a desire to reach a satisfactory outcome for the customer
- Experience of Microsoft Office and proven ability to acquire technical and systems knowledge.
- A good standard of Education including English and Maths.
- Experience of using a CRM system would be ideal.

**Additional Information** What we offer in return**:

- An excellent work/life balance with a fantastic, flexible working culture.
- 25 days annual leave per year
- 3 additional discretionary days for the holiday season at the end of the year
- 4 paid volunteering days each year
- Employee assistance programme - offering 24/7 well-being support
- Share Match - Plan that matches every share purchased with two free shares.
- Pension scheme
- Life assurance, plus optical and medical care.

**What you should know**:
**This role will be mainly home based, with 1 day per week being office based. You will therefore need to be based within a commutable distance of our office near Abingdon (Oxfordshire) or in Colchester (Essex).**

You must have the right to live and work in the UK.

Applications will be reviewed on a rolling basis.

**Training And Professional Development**:
We’re passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. We’ll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the re

  • German Language Customer Service Representative

    1 month ago

    Milton Keynes, Milton Keynes, United Kingdom Interstate AC Service Full time

    We are seeking a highly skilled and multilingual customer service representative to join our team at Interstate AC Service in Milton Keynes. The successful candidate will be responsible for providing exceptional customer experiences, managing queries, and resolving complaints via webchat, email, and phone calls. Key Responsibilities:Respond to customer...

  • Customer Service Representative

    2 weeks ago

    New Milton, Hampshire, United Kingdom Lidl Full time

    We are currently recruiting for a Customer Service Representative to join our team at Lidl. As a Customer Service Representative, you will be responsible for providing excellent customer service and ensuring that customers have an enjoyable shopping experience.Key responsibilities include:Responding to customer queries and resolving issues promptly and...

  • Customer Service Representative

    4 days ago

    Little Milton, United Kingdom Brave Human Capital Group Full time

    Role OverviewWe are seeking an experienced Customer Service Representative to join our team as an Account Handler. This role will involve supporting existing customers with policy changes, selling personal and commercial insurance products, and upholding our exceptional customer service standard.

  • Customer Service Representative

    1 month ago

    Milton Keynes, Milton Keynes, United Kingdom Ocado Logistics Full time

    Unleash Your Potential as a Customer Service RepresentativeOcado Logistics is seeking enthusiastic and customer-centric individuals to join our team as Customer Service Representatives. In this dynamic role, you will be responsible for delivering exceptional customer experiences, resolving queries, and providing support to our customers.If you have excellent...

  • Customer Service Representative

    3 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Stellantis &You Full time

    We are looking for a highly skilled and enthusiastic Customer Service Representative to join our team at Stellantis &You UK. This is an exciting opportunity to work with a leading global automotive manufacturer, offering a supportive and engaging place to work.Job Summary:This role is perfect for someone who has a passion for customer service and strong...

  • Customer Service Representative

    3 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Tesco Partners Full time

    Tesco Partners is a leading retailer offering a unique opportunity for Customer Service Representatives to join our team.Company OverviewAt Tesco Partners, we pride ourselves on providing exceptional customer service and ensuring our customers have an outstanding shopping experience. As a Customer Service Representative, you will play a vital role in...

  • Customer Service Representative

    6 months ago

    Milton, United Kingdom Taylor and Francis Full time

    **Company Description** Taylor & Francis Group an Informa Business** Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100. Taylor & Francis is one of the world’s...

  • Customer Service Representative

    6 months ago

    Milton Keynes, United Kingdom HARBOURNE ASSOCIATES LIMITED Full time

    **Are you ready to step into a role that not only values your skills but also offers you growth and career advancement?** We're thrilled to announce an exciting opportunity for a Customer Service Representative to join our client's ever-growing team in Milton Keynes. **About our client**: - They aren't just another manufacturer - they are pioneers in...

  • Customer Service Representative

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom 3R Truck Service Full time

    Job Summary: As a Sales Support Specialist, you will be the face of our brand, delivering exceptional customer experiences. Your role involves helping customers place orders, addressing complaints, and managing queries. You will work a night shift, from 6PM to 3AM, including every other weekend.About Us: At Charles Tyrwhitt, we aim to make it easy for men to...

  • Customer Service Representative

    2 months ago

    Milton Keynes, Milton Keynes, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. Key responsibilities include:Responding to customer inquiries and resolving issues in a timely and professional manner.Providing accurate information about our products and services.Collaborating with internal teams to ensure seamless customer...

  • Customer Service Representative

    4 days ago

    Milton Keynes, Milton Keynes, United Kingdom beBee Professionals Full time £22,000 - £28,000

    BeBee Professionals is seeking a Customer Service Representative to provide exceptional support to clients in Milton Keynes, UK. This role involves handling customer inquiries, resolving issues, and providing product information.Key Responsibilities:Respond to customer calls, emails, and chats in a timely and professional manner.Address customer concerns and...

  • Customer Service Representative

    2 months ago

    Milton Keynes, Milton Keynes, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are looking for a Customer Service Representative to provide excellent customer service and support the store's operations in Milton Keynes, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual...

  • Customer Service Representative

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom NEXT Retail Ltd. Full time

    About the Job:We are looking for a skilled Customer Service Representative to join our team at Victoria's Secret. As a key member of our sales floor, you will be responsible for delivering exceptional customer service, responding to customer inquiries, and resolving any issues promptly.Your Key Responsibilities:Deliver exceptional customer service,...

  • Customer Service Representative

    3 weeks ago

    Great Milton, Oxfordshire, United Kingdom Brave Human Capital Group Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our Brave Human Capital Group team in Great Milton. The ideal candidate will have excellent communication skills, be able to work well under pressure, and possess a strong passion for delivering exceptional customer service.ResponsibilitiesThe successful applicant will be...

  • Customer Service Representative

    3 weeks ago

    Milton Keynes, United Kingdom Harbourne Associates Full time

    An opportunity has arisen for a friendly and motivated Customer Service Representative to deliver outstanding service and support growth within the business. If you enjoy solving problems, building relationships, and working in a fast-paced environment, this could be the perfect role for you! What You'll Do: Be the main point of contact for customer...

  • Customer Service Representative

    4 weeks ago

    City of Milton Keynes, United Kingdom Tesco Full time

    About the roleTesco is seeking a Customer Service Representative to join our team. As a valued member of our store staff, you will be responsible for delivering excellent customer service and providing a positive shopping experience for our customers.We are committed to serving our customers, communities, and planet a little better every day. Our core...

  • Customer Service Representative

    2 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom BSI Companies Full time

    We are seeking a skilled Customer Service Representative to join our team in Milton Keynes. As a key member of our client support team, you will play a vital role in ensuring our clients receive exceptional service and support.About the Role:You will be responsible for engaging with both new and existing clients via telephone and email, providing proactive...

  • Customer Service Representative

    1 month ago

    New Milton, Hampshire, United Kingdom Papa John's Pizza Full time

    Papa John's Pizza: A Career in Customer ServiceWe are currently seeking a Customer Service Representative to join our team at Papa John's Pizza. As a key member of our in-store team, you will be responsible for providing exceptional customer service and ensuring a positive brand image at all times.About the Role:In this role, you will have the opportunity to...

  • Multilingual Customer Service Representative

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom French Selection UK Full time

    About UsFrench Selection UK is a leading designer and manufacturer with a commitment to sustainability.We are looking for a skilled German speaking Customer Service Representative to join our team in Milton Keynes.Key responsibilities include providing top-notch customer service, processing orders, and resolving customer queries promptly.To succeed in this...

  • Sales and Customer Service Representative

    1 month ago

    Milton Keynes, Milton Keynes, United Kingdom Naylor's Equestrian Llp Full time

    About the RoleAs a Sales and Customer Service Representative with Naylor's Equestrian Llp, you will play a vital role in ensuring customers have an exceptional shopping experience. Your responsibilities will include maintaining a clean and tidy store environment, collaborating with colleagues to achieve sales targets, and continuously developing your product...