Reception Supervisor

Perched on Brayford Marina in the heart of Lincoln, the DoubleTree by Hilton Hotel Lincoln serves as a perfect backdrop for any type of gathering including conferences, business meetings, weddings, receptions, leisure stays, and celebrations.

This downtown hotel features 1,006 sq. metres of fully air-conditioned flexible event space. The hotel's full catering and banquet service includes delicious offerings which can be tailored to cater for any type of event. Customised dishes bursting with flavour are sure to delight every palate. Take advantage of the waterfront setting and city views to host a memorable meeting or function. From business conferences to cocktail parties and weddings, this downtown hotel serves as a stylish backdrop for every occasion.

Enjoy the hotel's relaxing, yet professional atmosphere with contemporary style, as well as its proximity to local Lincoln attractions and shopping. Stroll along the cobbled streets of the historic Bailgate area or visit the majestic Lincoln Cathedral and discover the rich history of the Lincoln Castle. And at the end of your busy day, relax in our stylish Electric bar to enjoy a handmade cocktail or glass of bubbly, and finish off in our Marco Pierre White restaurant where you will enjoy excellent service and a hearty meal.
- What's in it for you? *

Joining our team allows you to experience the benefits that come from working with the leaf HOSPITALITY group. We have one simple value that unpins everything we do; Be Excellent. You'll be joining a team who loves what they do, cares about our people, upholds great hospitality, and values our team's input. You'll be working with leaders who act with integrity and are human.

We will invest in your continued learning and development and allow you the room to grow within the Company. We work with global brands which provide great training and worldwide opportunities.

You'll have access to some excellent benefits too like increased holiday allowance, discounted hotel stays, and family-friendly leave. We understand pay is important to our team and that's why we ensure we are competitive in the marketplace in this area. In addition, we have tips, incentives, and bonus schemes in place.

**Person Specification**

We are seeking a confident and interpersonal individual who has a passion for all things hospitality You will love working with people and will be a positive person with natural leadership skills. You will ideally have previous supervisory experience working within a hospitality or reception desk setting and will have the skills to motivate a team around you. You will be eager to learn and have the ability to pick up tasks and new skills. You will be confident in speaking with guests and resolving queries quickly and efficiently whilst coaching and empowering the team around you. You will be savvy on systems and able to develop into an expert and trainer of the front office system.

**The Role**

You will be mainly focused on the reception desk with both supervisory and hands-on reception tasks. This role with report into the Front Office Manager.

Your supervisory duties will include supporting with recruitment and HR tasks such as interviewing, onboarding and training new team members. You'll also uphold and instil the right ethos and culture among the team. The Reception Supervisor will handle escalated guest questions, queries and swift complaint resolution. And will carry out general supervisor duties such as admin tasks. You may also be trained as a muti-skilled hotel duty manager and carry out duty management shifts and tasks when required. You may occasionally support the reception night team to cover holidays or other periods of cover.

**Key Responsibilities**
- Hands-on support on the reception desk. Using the front office system and training others to use it.
- Coaching and mentoring the receptionists.
- Recruitment and onboarding of new team members.
- Duty management duties.
- Reviewing and supporting with the weekly rota.
- Cash and card handling duties.
- Act as a brand and hotel ambassador.

INDHOTEL