Food & Beverage Supervisor

2 weeks ago

Lincoln, United Kingdom Doubletree by Hilton Lincoln Full time

Perched on Brayford Marina in the heart of Lincoln, the DoubleTree by Hilton Hotel Lincoln serves as a perfect backdrop for any type of gathering including conferences, business meetings, weddings, receptions, leisure stays, and celebrations.

This downtown hotel features fully air-conditioned flexible event space. The hotel's full catering and banquet service includes delicious offerings which can be tailored to cater for any type of event. From business conferences to cocktail parties and weddings, this downtown hotel serves as a stylish backdrop for every occasion.

Enjoy the hotel's relaxing, yet professional atmosphere with contemporary style, as well as its proximity to local Lincoln attractions and shopping. Stroll along the cobbled streets of the historic Bailgate area or visit the majestic Lincoln Cathedral and discover the rich history of the Lincoln Castle.

**What we're looking for**:
We are seeking a confident and interpersonal individual who has a passion for all things hospitality You will love working with people and will be a positive person with natural leadership skills. You will ideally have previous supervisory experience working within a hospitality setting and will have the skills to motivate a team around you. You will be eager to learn and have the ability to pick up tasks and new skills. You will be confident in speaking with guests and resolving queries quickly and efficiently whilst coaching and empowering the team around you.

**Day in the life of**:
The main objective is to enhance guest experiences by supporting the Restaurant Manager and Bar Manager in day-to-day operations. Lead and inspire the team, ensuring high standards and seamless shifts. From recruitment and training to swiftly addressing guest concerns, you'll wear many hats. Beyond this, seize opportunities to boost revenue by promoting our services. Your role is more than supervisory; it's about crafting exceptional moments for every guest who walks through our doors.

Your hands-on duties will help to drive revenue where possible by letting guests know about all products and services available to them and upselling lunch and/or dinner during their stay.

The F&B Supervisor will be a responsible individual with the ability to run shifts, which would include cash/till management, dealing with any escalated team or guest concerns and directing the team during service.

You'll also uphold and instil the right ethos and culture among the team. You may also be trained as a multi-skilled hotel duty manager and carry out duty management shifts and tasks when required.

**Example Key Responsibilities**:

- Ensuring a thorough open and close down of the restaurant/bar is complete each time
- Leading and running shifts including carrying out pre-shift briefs and delegating tasks accordingly.
- Ensuring brand standards are met at all times
- Cashing up and cash handling responsibilities in line with the Hotels Cash Handling Mandate
- Taking restaurant bookings and answering enquiries in a professional and timely manager
- Managing pre-orders for groups of 8 people and more
- Maintaining cleanliness of the restaurant at all times
- Restocking fridges ensuring at all times stock rotation is adhered to
- Ensuring a strong and resilient relationship with the Restaurant and Kitchen team including the management team, whilst maintaining excellent communication and a smooth running of the Restaurant
- During supervisory shifts, you will be expected to maintain a close monitor on team members to ensure voids are completed correctly, following the correct procedure; special occasions are catered for, such as providing complimentary anniversary drinks and decorating table accordingly
- Hotel duty management shifts and managing escalated customer complaints and queries in a professional manner
- Training and coaching new members of the team as well as existing members to ensure a high level of customer care is provided in accordance with brand standards
- Coaching and mentoring the team.
- Daily supervison of rota's, ammending payroll to suit business needs.
- Managing escalated customer complaints and queries in a professional manner and in line with brand guidelines.
- Supporting the department manager with stock ordering, controlling and rotation.
- Carrying out all Food and Beverage Assistant duties, including direct front-line service.

**What you'll get in return**:

- Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
- Continuous learning & development opportunities
- Free access to 24/7 employee assistance program
- Team member of the month - £100 and Team member of the year - £500
- Uniform Provided
- Competitive pay and package including TRONC
- Additional annual leave and family leave

This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our

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