Customer Experience Specialist

2 months ago


Bromley, United Kingdom MB Group Full time

Our Client, a leading car dealership group are currently looking for a **Customer Experience Specialist** to join their business based out of their Bromley Dealership.

This is a fantastic opportunity for an experienced customer service professional to make their first move into a premium automotive dealer group.

Key responsibilities of a **Customer Experience Specialist**
- Executes the Customer Retention Programme within their centre, to grow the active customer base, improve retention and increase customer lifetime value.
- Contacts the customer base on a regular basis to build customer loyalty.
- Books in appointments for the sales team and follows up on outcomes with the team and customers.
- Actively manages and tracks the pipeline of leads.
- Manages customer finance renewal cases, including early settlements and closed cases.
- Works closely with the Group Renewals Manager, who is responsible for leading the overall approach to customer retention.

To be a **Customer Experience Specialist**
- Have exceptional customer service skills
- Experience working within retail sales, hospitality or premium customer service roles
- Be a dynamic and personable individual who is willing to learn
- Possess excellent communication skills
- Have a proactive and independent nature

**About the Company**
- Excellent basic salary of £35,000 p.a.
- Ability to progress through internal promotion
- Excellent benefits package, including life assurance, healthcare, and company car schemes
- Manufacturer based training and accreditation

**About Our Client**
Our client is a leading car automotive dealership in the UK specialising in Japanese brands, they currently employ over 500 people across 11 retail dealerships and are looking to expand even further.

**What’s Next?**

**Salary**: £35,000.00 per year

**Benefits**:

- Company pension
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person



  • Bromley, United Kingdom MB Group Full time

    Our Client, a leading car dealership group are currently looking for a **Customer Experience Specialist** to join their business based out of their Bromley Dealership. This is a fantastic opportunity for an experienced customer service professional to make their first move into a premium automotive dealer group. Key responsibilities of a **Customer...


  • Bromley, United Kingdom Stephen James Automotive Limited Full time

    **BMW Customer Experience Advisor** Stephen James BMW has a great opportunity for a BMW Customer Experience Advisor to join the BMW Sales Team. If you have a passion for the BMW Brand and want to create an outstanding customer experience, by helping customers find the best vehicle for their needs, then this is a great opportunity to develop a career with...


  • Bromley, United Kingdom Stephen James Full time

    **BMW CUSTOMER EXPERIENCE ADVISOR (PURCHASE ADVISOR).** Stephen James BMW is looking for a BMW Customer Experience Advisor to join the BMW Sales Team. If you have a passion for the BMW Brand and want to create an outstanding customer experience, by helping customers find the best vehicle for their needs, then this is a fantastic opportunity to develop a...


  • Bromley, United Kingdom Stephen James Full time

    **BMW CUSTOMER EXPERIENCE ADVISOR (PURCHASE ADVISOR).** Stephen James BMW is looking for a BMW Customer Experience Advisor to join the BMW Sales Team. If you have a passion for the BMW Brand and want to create an outstanding customer experience, by helping customers find the best vehicle for their needs, then this is a fantastic opportunity to develop a...

  • Aftersales Specialist

    2 months ago


    Bromley, United Kingdom MBA Group Full time

    Our Client, a leading car manufacturer are currently looking for an **Aftersales Specialist** to join our business based out of our **Toyota Bromley **dealership. As a **Aftersales Specialist** you will be responsible for making a high number of quality calls to existing customers and local businesses who have diagnosed work needing to be completed on their...

  • Customer Assistant

    4 weeks ago


    Bromley, United Kingdom Lidl Full time

    30 hours Summary £13.55 up to £13.85 per hour - This isn’t stacking shelves. This is feeding families. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for another day of...


  • Bromley, United Kingdom Boots Full time

    Summary Job Reference: - 217729BR Bromley, The Glades Shopping Centre Fixed Term Part-time **The hourly rate for this role is £11.23 plus product allowance and ongoing training from our amazing brands and beauty experts** We’ve re-invented the Beauty at Boots shopping experience to create a beauty retail playground where customers can get hands-on...

  • Handover Specialist

    3 weeks ago


    Bromley, United Kingdom BMW Group Retail Full time

    Stephen James is looking for a Handover Specialist. **Your role** As a Handover Specialist, you will help control and navigate the customer handover process from start to finish. You will connect with customers and use your engaging personality and product knowledge to excite and inform customers during the handover of their cars. You will demonstrate the...


  • Bromley, United Kingdom Boots Full time

    Summary Job Reference: - 224778BR Bromley, The Glades Shopping Centre Fixed Term 30 hours per week **The hourly rate for this role is £11.23 and up to £12.30 across selected locations within London.** We've re-invented the Beauty at Boots shopping experience to create a beauty retail playground where customers can get hands-on with products and...


  • Bromley, United Kingdom Boots Full time

    Summary Job Reference: - 227167BR Bromley, The Glades Shopping Centre Fixed Term 22.5 hours per week **The hourly rate for this role is £12.36 plus product allowance and ongoing training from our amazing brands and beauty experts.** We've re-invented the Beauty at Boots shopping experience to create a beauty retail playground where customers can get...


  • Bromley, United Kingdom Boots Full time

    Summary Job Reference: - 220641BR Bromley, The Glades Shopping Centre Permanent **The hourly rate for this role is £11.23 plus product allowance and ongoing training from our amazing brands and beauty experts.** We've re-invented the Beauty at Boots shopping experience to create a beauty retail playground where customers can get hands-on with products...


  • Bromley, United Kingdom Foresters Financial Full time

    As our ‘Marketing Automation Specialist’ you’ll be responsible for designing and implementing multi-channel communications in the B2C environment. The Marketing Automation Specialist will help to identify and close gaps in a customer’s journey and provide solutions for missed opportunities from online conversions. The role is part of the Marketing...


  • Bromley, United Kingdom Boots Full time

    Job Reference: 198349BR Bromley, The Glades Shopping Centre Fixed Term Part-time **The hourly rate for this role is £10.30 plus product allowance and ongoing training from our amazing brands and beauty experts** Beauty halls at Boots have changed! We’ve re-imagined the Boots shopping experience to create a beauty playground where customers can get...


  • Bromley, United Kingdom Boots Full time

    Summary Job Reference: 230618BR - Job Reference: 2 3 0 6 1 8 B R Bromley, The Glades Shopping Centre Fixed Term 37.5 Hours **The hourly rate for this role is £12.36 plus product allowance and ongoing training from our amazing brands and beauty experts.** We've re-invented the Beauty at Boots shopping experience to create a beauty retail playground...


  • Bromley, United Kingdom Santander Full time

    Customer Experience Advisor | S1 | Everyday Banking | Bromley Country: United Kingdom **WHAT YOU WILL BE DOING** **Join our community** **We are currently recruiting **full-time **permanent roles, our full-time starting salary of £21,888 is made up of a base salary of £20,188, up to £1,200 discretionary performance related bonus, plus £500 flexible...


  • Bromley, Greater London, United Kingdom Company: Full time £27,000 - £35,000

    Find jobs in the automotive retail industry BMW CUSTOMER EXPERIENCE ADVISOR (PURCHASE ADVISOR).Stephen James BMW is looking for a BMW Customer Experience Advisor to join the BMW Sales Team. If you have a passion for the BMW Brand and want to create an outstanding customer experience, by helping customers find the best vehicle for their needs, then this is a...


  • Bromley, Greater London, United Kingdom Company: Full time

    Find jobs in the automotive retail industry BMW CUSTOMER EXPERIENCE ADVISOR (PURCHASE ADVISOR).Stephen James BMW is looking for a BMW Customer Experience Advisor to join the BMW Sales Team. If you have a passion for the BMW Brand and want to create an outstanding customer experience, by helping customers find the best vehicle for their needs, then this is a...


  • Bromley, United Kingdom Stephen James Automotive Limited Full time

    **Sales Enquiry Specialist** Stephen James BMW Bromley has a great opportunity for a Sales Enquiry Specialist to join the centralised Sales Hub. If you have a passion for the BMW and MINI Brand and want to create an outstanding customer experience, by helping customers find the best vehicle for their needs, then this is a great opportunity to develop a...


  • Bromley, United Kingdom Stephen James (Automotive) Ltd Full time

    **Sales Enquiry Specialist** Stephen James BMW Bromley has a great opportunity for a Sales Enquiry Specialist to join the centralised Sales Hub. If you have a passion for the BMW and MINI Brand and want to create an outstanding customer experience, by helping customers find the bestvehicle for their needs, then this is a great opportunity to develop a...


  • Bromley, United Kingdom Stephen James Automotive Limited Full time

    **Sales Enquiry Specialist** Stephen James BMW Bromley has a great opportunity for a Sales Enquiry Specialist to join the centralised Sales Hub. If you have a passion for the BMW and MINI Brand and want to create an outstanding customer experience, by helping customers find the best vehicle for their needs, then this is a great opportunity to develop a...