Sales Enquiry Specialist

3 weeks ago

Bromley, United Kingdom Stephen James Automotive Limited Full time

**Sales Enquiry Specialist**

Stephen James BMW Bromley has a great opportunity for a Sales Enquiry Specialist to join the centralised Sales Hub. If you have a passion for the BMW and MINI Brand and want to create an outstanding customer experience, by helping customers find the best vehicle for their needs, then this is a great opportunity to develop a career with one of the worlds most admired brands in automotive.

**Your role**

**The main duties of the role include**:

- Answer calls and respond to all customer enquiries, proactively identify their needs, build a rapport with each customer, and provide them information with regards to their enquiry
- Have thorough knowledge of the product range including new technologies, to speak confidently and effectively to existing and potential customers about our cars and services
- Respond to digital enquiries through the carwow/CRM portal within a specified timeframe of 1 hour
- Provide personalised PCP quotes when relevant (Velocity)
- Liaise directly with the appropriate manager and allocate each new enquiry to a Sales Executive
- Provide the highest levels of customer service and ensure that customers’ expectations and requirements are exceeded
- Create and coordinate customer appointments, proactively organising and making necessary arrangements for test drives

**Your profile**
- Excellent verbal & written communication skills, with experience in delivering unrivalled customer service
- Keep up to date with complex information, proven selling skills and good analytical and problem-solving skills
- Process orientated approach with excellent administration & IT skills
- Proven experience in customer service & administration. Ideally, with experience in dealing with customers over the telephone and booking appointments.

**About Stephen James**

Stephen James Group is an established authorised BMW and MINI franchise with dealerships in North and Southeast London and Kent. As an employee-owned company, our staff hold to our 5 Core Values of providing Unrivalled Service to customers and colleagues, Unquestionable Honesty, People Obsession, Outrageous Creativity and Giving Back to the community. We’re passionate about making SJ a simple, easy, and enjoyable place to do business, through a team of people that want to create a great experience for the customer

**Salary and hours**

Basic Salary £26,624 with a competitive bonus opportunity OTE £31,624 per annum
Monday - Friday, times ranging from 8.00am - 5.00pm or 8.30am - 5.30pm or 9.00am - 6.00pm or 10.00am - 7.00pm and Saturday 9.00am - 5.00pm (on a rota basis, 1 in 3, with an agreed day off in the week). Role is office based work environment.

**Benefits**

Stephen James values our employees and invests in personal development and training. In addition, offering these market leading benefits to all our colleagues:

- Long service awards - enhanced holiday entitlement
- Discount schemes with popular retailers - helping you save more
- Employee Car Ownership Schemes - for yourself and family
- Employee Assistance programme - your wellbeing is important to us
- Access to private healthcare - we put health prosperity at the forefront
- Pension scheme and life assurance - confidence in your future

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