Enquiries Consultant

2 months ago


Bromley, United Kingdom The London Women's Clinic Ltd. Full time

**Location**:Bromley

**About the company**:
The London Women’s Clinic provides fertility treatment to women and couples across England and Wales. Established in 1985 in Harley Street, the London Women’s Clinic has since pioneered many of the routine techniques used to treat fertility today. Our state of the art facilities include on-site laboratories and theatres led by a team of consultants and nursing staff with over 30years’ experience. We also have regional centres in the South East, North East, and West of England, and Wales, giving patient’s local access to world class fertility care.

**Responsibilities**:

- Responsible for dealing with all new potential patients via the website, and/or patient enquiries via the telephone and to record all necessary information on our CRM platform.
- Ensure the potential patient receives all current information prior to their appointment and that all correspondence is professionally presented before sending and in line with requirements.
- To attend and promote marketing events, on a rota basis. To meet and greet the attendees, make bookings, keep statistics on the numbers and provide information after the seminars if required.To strive to meet agreed monthly targets set for LWC.
- To liaise with other members of the clinic with regards to patient appointments, as required by the consultants and nurses.
- To work in conjunction with Patient Onboarding Manager, Senior Enquiries Consultants and Business Co-ordinator in maintaining/introducing and improving service provision standards and office procedures within the Clinic.

**Person specification**:

- Sympathetic and approachable
- Well presented and have excellent written and spoken English.
- Commitment to an excellent standard of customer service.
- A high standard of administrative and organisational skills.
- The ability to work with minimum supervision.
- An open and positive attitude to working in a changing environment.
- Ability to work well in a team.

**Knowledge/Skills/Experience**:

- The ability to work in a busy office while recognising importance of detail.
- Experience with MS Office software.
- A background within a similar consultative sales environment would be beneficial.

**Qualifications**:
Educated with at least 5 GCSE’s grade C or above Or work experience demonstrating this level of ability.

**Benefits**:

- 24 days’ Annual Leave plus public Bank Holidays (based on full time 40-hour week) Life Assurance
- Nursery Scheme
- Learning opportunities
- Pension plan
- Perkbox (benefits and reward platform)

**Equality, Diversity & Inclusion**

**Additional Information**
- As part of our standard recruitment process this role will require a disclosure and barring service (DBS) check.

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£29,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Bromley: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 01/12/2023
Reference ID: Enquiries Consultant


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