Key Account Support

1 month ago


Wakefield, United Kingdom DMC Group Full time

DMC GROUP IS RECRUITING

KEY ACCOUNT SUPPORT

We have an exciting opportunity available within our busy Customer Service team. This role provides exceptional support to our larger key customers, making a significant difference to our service provision.

THE HOUSEKEEPING BITS

Based in Wakefield, reporting to the Customer Service Manager but working closely with the Key Account Manager, this role works within the busy thriving Customer Service team to provide exemplary service to larger accounts. Providing data analysis, identifying opportunities, ensuring product listings are accurate and relevant, this role really makes a difference.

WHAT ABOUT YOU?

We’re looking for a pro-active Key Accounts professional to join our small and extremely busy team.

Your experience in delivering customer service to larger clients who expect the best will enable you to build the necessary relationships in this role. Your ability to quickly learn a detailed product range, as well as understand and map customer buying patterns will enable you to comfortably support the team in maximizing opportunities. Your data analytic skills will enable you to map forecasts, analyze order fulfilment and delivery data, resolving issues in a timely and customer centric fashion. Your excellent communication skills will enable you to work both internally with all relevant teams and externally with customers to deliver against your promises.

**In addition you are**:

- Brimming with enthusiasm to deliver in this new and evolving role
- A great team player working collaboratively across the business
- An excellent problem solver, thinking proactively to prevent issues or resolving them if they arise

**You will**:

- Have a passion and understanding for data and how it can drive sales activity
- Thrive in an informal environment where you take personal responsibility
- Have excellent attention to detail and a willingness to keep customer orders on track
- Be organized, efficient and able to manage multiple stakeholders both internal and external

This role could be an ideal opportunity for an individual who, ultimately, may wish to pursue a career in external sales following a period of demonstrated internal account support

Together with a competitive salary, this opportunity provides the chance to work within this fascinating industry at a time when crafting in all its forms is more important than ever.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

COVID-19 considerations:
We are a COVID secure site that has been open throughout the pandemic. We have onsite protocols all colleagues must adhere to such as limiting occupancy, increased cleaning regimes, use of face coverings and requiring additional hand sanitisation

Application question(s):

- Do you have the legal right to work in the UK?

**Education**:

- A-Level or equivalent (required)

Work Location: One location

Application deadline: 09/03/2023


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