Operations Workstream Lead

1 month ago

Salford Quays, United Kingdom Bupa Full time

**Operations Workstream Lead**

**Flexible / Hybrid working options (e.g. up to 4 days WFH)**

**Manchester or Staines**

**Permanent**

**Salary starting from £35k +bonus + fantastic benefits**

**Full time: 37.5 hours per week**

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

**Role Overview**:
In this role you will support the business by designing, delivering, maintaining and supporting system and process changes. These will range from strategic and tactical initiatives to essential change requests. You will play a key role in ensuring Bupa’s vision is translated into an efficient, beneficial and robust customer centric solution.

What you’ll do:

- Responsible for successful solution delivery and implementation into UK Insurance Operations of assigned project or initiative.
- Designing the simplest, most cost-effective solutions.
- Provide the relevant level of information for training or briefing purposes and will sign off that the material is fit for purpose for the target audience they are representing
- Engages the appropriate functional specialist areas to ensure an initiative complies with internal policies, standards, external legal and that regulatory requirements are considered
- Ensuring clear communication is maintained with business stakeholders
- Where problems are identified, liaise with business functions and deliver solutions
- Maintain accurate and current project and initiative operational trackers

**What you’ll bring**:

- Demonstrate strong numerical and analytical skills
- Some experience of working in a change or project management environment
- An understanding of Agile and Lean methodology
- Possess excellent communication skills both written and verbal
- An understanding of managing complex multi-functional service delivery operations
- Be able to work to specific deadlines either on your own or as part of a team

**Why Bupa?**

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:
**- 25 days holiday, increasing through length of service, with option to buy or sell**

**- Bupa health insurance as a benefit in kind**

**- An enhanced pension plan and life insurance**

**- Annual performance-based bonus**

**- Onsite gyms or local discounts where no onsite gym available**

**- Various other benefits and online discounts**

**Diversity and Inclusion**

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
- Whether you’ve found your feet or are discovering a new path. _
- Welcome to a place that celebrates you. _
- This isn’t where you've been. _
- This is where you're going. _
- This is what we have belief in _

Time Type:
Full time
Job Area:
Administration
Locations:
Bupa Place

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