Team Administrator

6 months ago


Shrewsbury, United Kingdom Midlands Partnership University NHS Foundation Trust Full time

An exciting opportunity has arisen within the Liaison Mental Health Team based at Royal Shrewsbury Hospital. We are looking for someone that can identify with the following skillset;
- Strong and confident communication skills
- Strong computer skills in particular Word and Outlook
- Attention to detail
- Good grammar and written skills
- Honesty, integrity, and commitment
- Enthusiasm to provide a high-quality administrative service
- Quick thinking as priorities can change in an instant
- Able to work well in an ever-changing multi-professional team
- including but not limited to Consultants, Psychologist, Nurse Practitioner and RSH staff.

Training will be given to support your journey within the service, along with 1:1 supervisions & appraisals. We also support ongoing development opportunities if you wish to progress with your career, in-house training and NVQ’s available.

We are seeking individuals who are enthusiastic, compassionate, flexible and creative in their approach who can work alongside team members to provide high quality and effective administrative support.

What will the role entail?
- General administration including but not limited to managing post, uploading of documents securely.
- Assisting with producing/sending letters electronically using NHS Mail to GP practise and other services.
- High volume of calls from acute hospital staff and other professionals, which can often be of a challenging or sensitive nature

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by
- Supporting your career development and progression.
- Excellent NHS Pension scheme
- Generous maternity, paternity, adoption leave
- Options for flexible working
- Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.
- Extensive Health and Wellbeing support and resources
- If you work in our community teams, we pay for your time travelling between patients.
- Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
- Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
- Salary sacrifice bikes up to £2k
- Free car parking at all trust sites
- Free flu vaccination every year
- Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Key Responsibilities
- To be the first point of telephone contact for staff at RSH making referrals to the team. Dealing with enquiries which may at times be of a distressing nature/verbally aggressive and require sensitive handling.
- To organise own workload using independent judgement to prioritise required tasks and duties.
- To provide confidential secretarial and organisational support to all staff
- To maintain outlook calendars.
- To use a range of office machinery including the use of computerised data systems and word processing facilities.
- To open, sort and distribute mail ensuring that urgent mail receives appropriate attention.
- To carry out general office duties including photocopying and dealing with / ordering stationery levels and team supplies.
- To support the team/ manager in organising the administrative function of the team.
- To process referrals to the team and update patient files as and when required.
- To take minutes of meetings, transcribe minutes and distribute to team members
- To undertake such other duties as may be required.

A detailed job description and personal specification listing necessary qualifications are attached. Applicants should evidence how they meet the criteria on the personal specification in their supporting statement



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