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Service Administrator

5 months ago

Garforth, United Kingdom Dawsongroup plc Full time

We are recruiting for a Service Administrator for our Dawsongroup material handling site in Garforth.

Dawsongroup material handling is part of the UK’s largest asset rental company, Dawsongroup plc, and leading provider of material handling equipment.

With 36 locations nationwide, we have truly national coverage with the expert staff ready to advise and offer the best solutions to our customers.

As the Service Administrator you will be responsible for:

- Answering customer enquiries, raising breakdowns on the maintenance system and updating colleagues so they can schedule them with the field service engineers
- Creating and processing requests for quotations, recharges and off hires
- Creating and processing requests for service quotations and raising service contracts
- Provide an additional account support contact for our customers, following up with customers for administrative purposes, queries, or other problems
- Scheduling of customer review meetings and training events for the service team
- Assist with administration of health and safety documents as requested by the operations manager or supply manager
- Assist in the processing of workshop job cards and any associated documents when required.

The successful Service Administrator will hold:

- Previous administration experience in
- A basic understanding of Excel (inputting and basic formulas)

Dawsongroup plc is an equal opportunity employer and is committed to the continuous improvement and satisfaction of our employees, and as such, training and ongoing development are readily available, as well as a competitive wage and an excellent benefits package.

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