Field Service Administrator

1 week ago

Garforth, United Kingdom GDS Technologies Ltd Full time

**Working schedule**:Monday to Friday 08.30-17.00 (38.75 hours per week).

**Progression**: This is a growing company which offers real long-term career potential and the opportunity to develop skills and progress to a higher position.

**About the role**:

- Provide support to the Field Service Manager
- Provide support to Field Service Technicians with information, changes and re-scheduling
- Schedule monthly routine service visits, including ad-hoc visits, with the ability to review and make changes where or when necessary. Achieving maximum planning efficiency.
- Use CRM to generate daily service reports, prepare and upload RAMS, add detailed and accurate information for meticulous record keeping.
- Ensuring accuracy of service-related documentation, including but not limited to processing service orders and invoices.
- Schedule training for technicians
- Maintain stock availability, ensuring all parts and equipment available for each task scheduled.
- Document and maintain service department processes.
- Liaise with all departments across the Company.
- Creating agenda for service meeting and recording of minutes.

**Benefits**:

- Competitive pension contributions
- 23 days annual leave (excl. bank holidays)
- Opportunities for growth and development
- Excellent, free on-site parking
- Paid course fees where applicable
- Competitive salary package reviewed annually + Christmas gift(s)
- Good transport networks and easy access to motorway

**About you**:
Essential qualifications and experience:

- Experience in a similar role, providing administration support to a field service team
- Strong skills with Microsoft Office, in particular Outlook, Excel, with experience using Microsoft Dynamics CRM; in addition, some knowledge of Sage 50/200 would be beneficial.
- Able to work under pressure to meet tight deadlines.
- Excellent organisational and time management skills
- Detail oriented, methodical, and focused.
- Excellent customer service skills
- Good geographical knowledge an advantage

Desirable:

- Experience within the gas detection industry or closely related discipline e.g., a manufacturing environment

Personal Qualities:

- Self-motivated with a ‘can do’ attitude
- Good communication skills
- Meticulous, with excellent attention to detail
- Ability to follow instructions
- Ability to work as part of a team
- Ability to prioritize workload

**About Us**:
Statistics:

- The average length of service for GDS employees is currently 11.9 years
- 54% of GDS employees have worked here for over 10 years

For over 30 years, GDS Technologies Ltd has led the way in the design, development, and manufacture of fixed gas detection equipment.

The company’s diverse product range and ability to manufacture bespoke projects, means we can offer solutions which serve a broad range of sectors and markets, including education, car parking and the oil and gas industry. In addition, we operate in wide range of potentially hazardous environments.

Our manufacturing facilities are ideally positioned for ease of distribution in both local and worldwide markets, whilst our friendly personnel make every effort to assist our distributors and customer ensuring speedy dispatch of all our products.

Not only can the company design and manufacture, we can also offer the complete gas detection package, from site surveys through to training, certification and project handover.

To support our first-class service and products, we take care to select the best people for our business and then invest in our employees to provide excellent opportunities for their future career development.

**Salary**: £20,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site gym
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Garforth, LS25 2GA: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

Work Location: In person

Reference ID: GDSServiceAdmin

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