Service Desk Team Leader

7 months ago

Leicester, United Kingdom National Crime Agency Full time

**Details**:
**Reference number**:

- 320055**Salary**:

- £30,740- 24/7 shift workers receive a 20% uplift to salary. Day workers may also be asked to provide cover for 24/7 colleagues and they will receive a 20% uplift for that period on a pro-rata basis.- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Executive Officer- NCA Grade 5 / Police Constable**Contract type**:

- Permanent
- Loan
- Secondment**Length of employment**:

- Loan and secondment - 2 years**Type of role**:

- Digital
- Information Technology**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- LeicesterAbout the job

**Job summary**:
The department manages and supports internal IT services that are either specialist or operational on a 24/7 basis (we have opportunities for both 24/7 and day workers). The first point of contact is the Service Desk who own the issue or request and will drive it to completion within the department or beyond to our suppliers. The aim is to maintain service provision, providing officers access to what they need, when they need it, wherever they are. Enabling officers to carry out their work and protect the community from Harm. Support for the Agency by the Agency

As part of Digital Data and Technology (DDaT), there are wider long term opportunities to develop a career in IT and Service Management and the Service Desk is an excellent shop window into that world and will provide a solid grounding for future opportunities. Should you decide that you have interests elsewhere in the Agency, you will be able to pursue those too.

**To be considered, you will need to successfully complete SC Enhanced clearance before commencing the role.**

**Job description**:
We have opportunities for both 24/7 shift workers (who receive a 20% uplift to salary) and day workers. Day workers may also be asked to provide cover for 24/7 colleagues and they too will receive a 20% uplift for that period. Both teams provide the same support to colleagues, though demand and our focus alters outside of normal working hours.

The posts are based at Leicester.

**Learn more about this role**

To learn more about this role, please register for the following event:
On Thursday 30th November from 18:00, we are hosting an MS Teams event where you can hear from NCA officers and be given the opportunity to ask questions about the roles.

**Person specification**:
**Key responsibilities**

Lead (and participate in) a small team that provides 1st and 2nd line service support to key and critical IT Services, often with an operational focus. The team leader not only acts as a first point of contact for our officers using the services we but supports and mentors the team, escalating where required. Whether that is a member of enabling services, an intelligence analyst or a deployed operational colleague. The aim is to resolve issues as quickly as possible and allow officers to continue working efficiently and effectively.

By enabling our colleagues through provision of equipment with timely and effective support, we enable the Agency to continue the fight against serious and organised crime.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Delivering at Pace

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Experience of working in a service or help desk.
- Ability to work in a pressured environment and prioritise activities.
- Critical thinking and problem solving, using knowledge, facts and data to effectively solve problems.
- Ability to supervise and mentor a small team.

**Benefits**:

- Alongside your salary of £30,740, National Crime Agency contributes £8,299 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Whatever your role, we take your career and development seriously, and want to enable you to build a really successful career with the Agency and wider Civil Service.

**If you are an active police pension member immediately prior to joining the NCA, you can continue your membership throughout your employment with us as if you were a serving police officer. If you do remain an active member and subsequently return to a police force, you should be able to continue your membership there too.**

**All officers in the NCA are members of the UK Civil Service. You will be eligible for**:

- ** Civil Service pension scheme**:

- ** 26 days annual leave rising to 31 on completion of 5 years continuous service**:

- ** Training and development opportunities**:

- ** Cycle2work scheme**

**We take the welfare of NCA officers very seriously. All staff have access to Occupational Health services and there are a number of staff representative groups. We also have a range of sporting and other activities o

  • Service Desk Team Leader

    17 hours ago

    Leicester, United Kingdom BeTechnology Group Limited Full time

    **Service Desk Team Leader - Leicester / £45K DOE** **Role**: Service Desk Team Leader **Location**: Leicester **Salary**: £45K DOE I am looking for a proactive and forward thinking IT professional to join a market leading company on a permanent basis. This is a great opportunity to get your foot in the door within an IT department who are currently...

  • Service Desk Analyst

    3 weeks ago

    Leicester, United Kingdom Charles Simon Associates Ltd Full time

    Service Desk Analyst - (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) - Permanent - Leicester Charles Simon Associates are currently looing for a Service Desk Analyst on a permanent basis for our prestigious market leader based in Leicester.This is an opportunity to work for a business that is at the...

  • Service Desk Analyst

    4 weeks ago

    Leicester, United Kingdom Charles Simon Associates Ltd Full time

    Service Desk Analyst – (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) – Permanent – Leicester Charles Simon Associates are currently looing for a Service Desk Analyst on a permanent basis for our prestigious market leader based in Leicester. This is an opportunity to work for a business that is at...

  • Service Desk Analyst

    2 weeks ago

    Leicester, United Kingdom Charles Simon Associates Ltd Full time

    Service Desk Analyst – (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) – Permanent – LeicesterCharles Simon Associates are currently looing for a Service Desk Analyst on a permanent basis for our prestigious market leader based in Leicester.This is an opportunity to work for a business that is at the...

  • Service Desk Analyst

    4 weeks ago

    Leicester, United Kingdom CV-Library Full time

    Service Desk Analyst – (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) – Permanent – Leicester Charles Simon Associates are currently looing for a Service Desk Analyst on a permanent basis for our prestigious market leader based in Leicester. This is an opportunity to work for a...

  • Team Leader

    7 months ago

    Leicester, United Kingdom University of Leicester Recruitment Team Full time

    **About the role**: To deliver an outstanding customer service within the Academic Campus, providing front line response to customers’ everyday queries, requests and feedback. To supervise the Helpdesk Operators (HDOs), in order to deliver a high standard of customer service in support of the University’s objective of providing an excellent service to...

  • Service Desk Manager

    17 hours ago

    Leicester, United Kingdom Sytner Group Full time

    Sytner Group currently have a fantastic opportunity for a Service Desk Manager to join our industry leading team to manage and lead our IT Service Desk team. An amazing opportunity has arisen for an experienced Service Desk Manager who has a strong background in Service Desk management, process, and people to continually improve our support function. As...

  • Service Desk Analyst

    4 weeks ago

    Leicester, United Kingdom Fruition IT Resources Limited Full time

    Job DescriptionJob Title: Service Desk AnalystLocation: Leicester, UKSalary: £27,000 + Excellent BenefitsWhy Apply?Are you passionate about providing top-tier technical support? As a Service Desk Analyst, you'll be a key part of the dedicated IT service team, delivering exceptional support across the organisation. This permanent role offers a unique...

  • Service Desk Analyst

    4 weeks ago

    Leicester, United Kingdom Fruition IT Resources Limited Full time

    Job Description Job Title: Service Desk AnalystLocation: Leicester, UKSalary: £27,000 + Excellent Benefits Why Apply? Are you passionate about providing top-tier technical support? As a Service Desk Analyst, you'll be a key part of the dedicated IT service team, delivering exceptional support across the organisation. This permanent role offers a...

  • Service Desk Analyst

    4 weeks ago

    Leicester, United Kingdom Tba Group Full time

    Service Desk Analyst (Software Support) Here at the TBA Group we are looking to recruit a 1st Line Service Desk Analyst on a permanent basis in Leicester.What are we looking for in our Service Desk Analyst; You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to work calmly and...

  • Service Desk Analyst

    1 month ago

    Leicester, United Kingdom TBA Group Full time

    Service Desk Analyst (Software Support)Here at the TBA Group we are looking to recruit a 1st Line Service Desk Analyst on a permanent basis in Leicester. What are we looking for in our Service Desk Analyst; You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to work calmly and...

  • Service Desk Analyst

    2 months ago

    Leicester, United Kingdom TBA Group Full time

    Service Desk Analyst (Software Support)Here at the TBA Group we are looking to recruit a 1st Line Service Desk Analyst on a permanent basis in Leicester. What are we looking for in our Service Desk Analyst; You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to work calmly and...

  • Service Desk Analyst

    2 months ago

    Leicester, United Kingdom TBA Group Full time

    Service Desk Analyst (Software Support)Here at the TBA Group we are looking to recruit a 1st Line Service Desk Analyst on a permanent basis in Leicester. What are we looking for in our Service Desk Analyst; You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to work calmly and...

  • IT Service Desk Expert

    2 weeks ago

    Leicester, Leicester, United Kingdom CV-Library Full time

    About the RoleWe are seeking a highly motivated and experienced Service Desk Analyst to join our team in Leicester. As a Service Desk Analyst, you will be the primary point of contact for customers experiencing technical issues and will be responsible for resolving these issues in a timely and efficient manner.Key Accountabilities:Provide exceptional...

  • Technical Service Desk Analyst

    2 weeks ago

    Leicester, Leicester, United Kingdom CV-Library Full time

    Job DescriptionThe Technical Service Desk Analyst will be the first point of contact for employees with IT-related issues. The role involves troubleshooting and resolving problems, as well as maintaining accurate records of incidents and requests.The ideal candidate will have previous experience within a service desk environment, excellent troubleshooting...

  • Service Desk Expert

    2 weeks ago

    Leicester, Leicester, United Kingdom Flogas Britain Ltd Full time

    Flogas Britain Ltd is looking for a highly skilled Service Desk Expert to join our IT Support team. As a Service Desk Expert, you will play a critical role in ensuring the smooth operation of our IT systems by providing technical support and troubleshooting services to users.Responsibilities:Respond to user IT-related issues in a timely and effective...

  • Clinical Services Leader

    2 weeks ago

    Leicester, Leicester, United Kingdom Service Care Solutions Full time

    About UsService Care Solutions is a mental health service provider based in Leicester, UK.We are seeking a highly skilled and experienced Clinical Services Leader to join our team. As a key member of our leadership team, you will play a crucial role in delivering high-quality patient care and services.We offer a competitive salary up to £60,000 per...

  • Help Desk Operator

    7 months ago

    Leicester, United Kingdom University of Leicester Recruitment Team Full time

    **About the role**: We are looking for colleagues to join our existing team, working within our Campus Services, Accommodation department, on our reception desks. You will be greeting and providing reception support to students, conference and hotel guests, along with providing support to contractors, University staff and other guests to our sites. Your...

  • Help Desk Analyst

    1 week ago

    Leicester, Leicester, United Kingdom Flogas Britain Ltd Full time

    We are Flogas Britain Ltd, a dynamic energy company dedicated to doing right by our people. As a Service Desk Analyst, you will play a critical role in supporting our customers and driving business success.Key ResponsibilitiesThis challenging yet rewarding role involves providing exceptional customer service, troubleshooting technical issues, and working...

  • Recruitment Consultant

    6 months ago

    Leicester, United Kingdom The Job Office Ltd Full time

    **Recruitment Consultant - PERMS DESK** **Recruitment Consultant - Key Facts**: - Exec level Perm Desk - Award-winning business - Superb office facilities - Established client base and enviable reputation for quality of service - Very experienced team/management team - Very low staff turnover - Retained and contingent environment - Base salary to £40 k +...