Service Desk Analyst

2 weeks ago

Leicester, United Kingdom Charles Simon Associates Ltd Full time

Service Desk Analyst – (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) – Permanent – LeicesterCharles Simon Associates are currently looing for a Service Desk Analyst on a permanent basis for our prestigious market leader based in Leicester.This is an opportunity to work for a business that is at the forefront of IT and has real career progression opportunities for hard working and driven candidates.Interviews are taking place ASAP.Location: LeicesterSalary: Up to £32,000 per annumSkills/Requirements for the Service Desk Analyst: * Previous experience within a Service Desk is vital within this role * Excellent troubleshooting and problem solving skills * Extensive Active Directory * Strong O365 experience * Ticket management experience including good time management * Hardware support including Laptop & PC building * Any experience of supporting MS Exchange is highly desirable * Experience of working within an ITIL environment is highly desirableStart date is ASAP for the Service Desk AnalystThe Service Desk Analyst will be responsible for: * Ensuring that the Service Desk Manager and other senior members of the IT business are kept informed of progress and in particular are told of major problems and/or issues in a timely manner * Being the first point of contact on the Service Desk. * New Starters and Leavers administration from the technical perspective * Working to and within already agreed SLA’s and KPI’s * Providing Application Support when needed * Providing high levels of 1st call fix where possible * Reporting faults and maintaining logs on desktop and laptop numbers within the businessPlease send an up-to-date copy of your CV to be considered for the Service Desk AnalystService Desk Analyst – (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) – Permanent – Leicester

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