Records Assistant

5 months ago


London, United Kingdom Williams Lea Full time

Records Associate

**Salary**: £29,000

Location: London, EC2M

Contract: 6 months initial fixed term contract

Shifts: 37.5 hours Mon to Fri 9.00am - 5.30pm

Work Model: Office based

Williams Lea seeks a Records Associate to join our team

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you, and you are just the individual that we are looking for

Key Responsibilities- To ensure all records are processed in an accurate and timely manner- Take ownership of each task and ensure end users are informed about progress of their request at all times- Process records request within set guidelines and SLA's- Ensure all work requests are recorded appropriately and completed in full- Resolve ambiguities on work requests with end users- Ensure information regarding users requests are communicated clearly to the Senior Operator as necessary- To ensure all inquiries are responded into in a timely manner- Answer telephones and follow through any queries in a professional manner-
- Work as a team to ensure completion of all daily tasks in an efficient manner- Meet the agreed service levels within the document management service- To ensure accuracy whilst processing, indexing, scanning and validating client documents- Any administrative duties where required

Personal Specification- Previous Records experience desirable- Experience working in a corporate environment- Exceptional customer service skills and professional at all times

The Package

Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.


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