Team Leader Soft Services

5 months ago

Farnborough, United Kingdom Mitie Full time

**Contract Type**: Permanent
**Hours**: 20 hours per week / 4 hours per day 17:00 - 21:00hrs

**Shift Pattern**: Monday to Friday
**Salary**: £11.70 per hour

**LOCATION**: Summit Avenue, Farnborough, GU14 (near to Fleet Spurs/Motorway)

**Essential Requirements**:

- **_MUST HAVE Previous Supervisory Experience_**:

- **_MUST HAVE cleaning experience_**:

- _Good understanding of Health & Safety_
- _To be competent in the use of Microsoft Office: Outlook, Word and Excel_
- **_This role will require you to be flexible with your working hours due to cover requirements_**
- This is a hands-on cleaning supervisor role, you will be required to undertake the cleaning to ensure that the service is delivered effectively and efficiently to a high standard, undertaking but not limited to: spot cleaning carpets; Cleaning: Offices, Meeting Rooms, Kitchen areas and Specialist Workshop, Atrium & floor cleaning.
- Must be prepared to use and train staff on various pieces of cleaning machinery, including but not limited to: T3, T5, Multi-wash, Scrubber/Dryer, Swing Buffers, Rovawash etc
- Support the Account Manager and Daytime Site Supervisor to deliver the Hygiene and Environmental requirements on the contract
- Organise and lead the evening team ensuring that the contract service delivery is of a high standard, meeting all SLA's agreements in compliance with contractual obligations.
- Deal/address with staff issues/concerns and record appropriately
- Ensure that staff, are fully aware of the level of expectations/standards required to meet the contractual needs
- To actively promote and support management and participate, in developing and delivering the team day to day training and ensure your own personal online training courses are completed in a timely manner
- Ensure Health & Safety procedures are being adhered to at all times
- To manage and control issuing and usage of cleaning materials on site, making sure that the correct cleaning materials are used for the task in hand
- Report all accidents and / or potential hazards to the Account Manager and MITIE Lifeline
- Deal with Customer complaints immediately and in a professional manner
- Adopting the clients “Don't Walk By Attitude” report any damage or defects to the Helpdesk and Account Manager and log where appropriate
- A flexible approach to the job role is required
- Motivate and develop the staff to encourage good team spirit, healthy work ethics and a culture of high performance
- Assist the Account Manager: maintaining accurate attendance records; ensuring that the signing in/out register is updated, populated and sent nightly
- Conduct equipment condition audits highlighting defects to the Account manager, ensuring faulty equipment is out of reach to operatives until deemed safe to use.
- Ensuring that all equipment stores and materials storage cupboards are kept clean, secure when not in use, in compliance with COSHH, CHIP.
- Undertake such other duties appropriate to the level and character of work as may be required within the Service. Significant permanent changes in duties will require agreed revisions to be made to this Job Description
- Adhere to Quality, Safety, Health and Environmental policies and procedures on site and to MITIE's policies and procedures.
- To undertake any other duties commensurate with the post

JOB OBJECTIVES
- Support the Account Manager and the Site Supervisor to deliver Hygiene and Environmental requirements on the contract at BMW Summit One
- Organise and lead the Evening Cleaning Team, ensuring that the contract service delivery is of a high standard, meeting all SLA's agreements in compliance with contractual obligations.
- Monitor work performances to ensure the correct standards are met and that they are working effectively within the company's safe systems of work
- Keep open lines of communication between the Cleaning Operatives, other Supervisors and the Mitie Management team
- Empowering and motivating your team by your actions, developing healthy team relationships, promoting ownership of the Business Goals

PERSON SPEC
- **_Previous supervisory experience Required_**:

- **_Previous cleaning experience required_**
- This is a part time post: 5 days per week, minimum 15 hours per week, Monday to Friday 6pm-9pm
- Must have a flexible approach to the role
- Demonstrate good decision-making skills in a timely and confident manner
- Drive for continuous improvements in service delivery, ability to generate novel and creative solutions to challenges with progressive outcomes
- Ability to consistently promote and maintain high standards of quality of work
- Able to use own initiative, ability to challenge, push the organisation and self to excel and achieve
- Deal with complaints and rectify immediately
- Ability to effectively organise and plan work according to organisational needs
- Train new employees and ensure they are competent to carry out their role as Cleaning Operatives
- Ability to effectively work a

  • Team Leader

    6 months ago

    Farnborough, United Kingdom Mint People Full time

    Mint People are looking for talented, enthusiastic and passionate Team Leaders to join our team. We have fantastic venues set up ready for you to work at! Pay £12.50ph depending on experience. Weekly Pay, Every Friday with two weeks in hand. Paid for every hour that you work! Choose your shifts Gain experience in all types of sectors from Hospitality...

  • Team Leader

    5 months ago

    Farnborough, United Kingdom Webhelp Full time

    **Job Advert** Do you have customer service experience? Are you seeking a new opportunity to advance your career in Farnborough? We are looking for a passionate and dedicated Team Leader for a full-time role (possibly hybrid in the future) where you'll manage a team responsible for customer care. You'll motivate and guide a team of hardworking individuals to...

  • Team Leader

    4 weeks ago

    Farnborough, Hampshire, United Kingdom B&Q Full time

    About the RoleWe're looking for a talented Team Leader to join our team at B&Q. As a Team Leader, you'll play a key role in developing and supporting your team, ensuring they have everything they need to deliver exceptional customer service.Key ResponsibilitiesMotivate and develop your team to achieve their full potentialManage resources effectively to...

  • Client Service Delivery Team Leader

    6 months ago

    Farnborough, United Kingdom Aon Full time

    UK CSD Team Leader Do you have the skills to lead and develop a diverse and dynamic team? Are you looking for a chance to build a career within health & risk? We have a great opportunity for you. We have a full-time role based in the south working in a hybrid environment with the flexibility to work both virtually and from our Farnborough office. Aon is...

  • Service Delivery Excellence Leader

    15 hours ago

    Farnborough, Hampshire, United Kingdom Shared Services Connected Ltd Full time

    Job OverviewWe are seeking a highly skilled Service Delivery Excellence Leader to join our team at Shared Services Connected Ltd. This role will be based in Newbury and Farnborough, with 3 days per week on-site.About the RoleThe successful candidate will be responsible for managing services and leveraging Sopra Steria offerings to drive business growth while...

  • Customer Service Team Leader

    6 months ago

    Farnborough, United Kingdom Mulberry Recruitment Full time

    **Customer Service Team Leader (Financial Services)** **Location: Farnborough** **Salary: £32,000** **Hours: Monday - Friday, 9am - 5.30pm** **Hybrid: 2 days WFH after probation is completed** This is a great opportunity for someone to grow their skill set while working and supporting some of our Senior Management Teams and service...

  • Customer Team Leader

    5 months ago

    Farnborough, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 1-3 Queens Road, North Camp, Farnborough, GU14 6DJ- Pay: £13.32 per hour- Contract: 24 hours per week + regular overtime, permanent, part time- Working pattern: shifts will fall between 2.30pm and 11pm, to be discussed at interview- Full, paid training provided- - You must be aged 18 or over to be a customer team leader...

  • Team Leader

    5 months ago

    Farnborough, United Kingdom The Best Connection Employment Group Full time

    The Best Connection are currently recruiting for a **Team Leader Cleaner **for our client in **Farnborough.** **Hours**: 20 hours per week / 4 hours per day 17:00 - 21:00hrs **Shift Pattern**:Monday to Friday **Salary**: - **£11.70 per hour** **LOCATION**:Farnborough **Essential Requirements**: - Previous Supervisory Experience is ideal - Cleaning...

  • Party Team Leader

    6 months ago

    Farnborough, United Kingdom 360 Play Farnborough Full time

    360 Play is one of the leading names in family entertainment centres and we are looking for multi talented leisure professionals with a passion for our industry to join our dynamic team. **We are currently recruiting for a Party and Events Team leader at 360 Play.** You must be a real people person with infectious energy. As a team leader you will be the...

  • Team Leader Nights

    2 months ago

    Farnborough, United Kingdom CV-Library Full time

    Warehouse Team Leader (Nights) Temp to Perm Farnborough GU14 £13.20 per hour Night Shift Pertemps are recruiting for a Warehouse Team Leader to join a leading Drinks Distributor in the Farnborough area. This is a fantastic opportunity to join an established company. This is a temp to perm role. Please note this role is for night shifts. Duties for...

  • Team Leader

    6 months ago

    Farnborough, United Kingdom B&Q Full time

    **About the role** **Full time - 39 hours per week* - **Permanent** **Shifts available Monday - Sunday, between 7.00am - 10.00pm** **£23,524.80- £27,083.05 (+ a £0.75 per hour, store specific location allowance)** **B&Q Farnborough** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas,...

  • Team Leader Nights

    2 months ago

    Farnborough, United Kingdom Pertemps Basingstoke Full time

    Warehouse Team Leader (Nights)Temp to PermFarnborough GU14£13.20 per hourNight ShiftPertemps are recruiting for a Warehouse Team Leader to join a leading Drinks Distributor in the Farnborough area. This is a fantastic opportunity to join an established company. This is a temp to perm role.Please note this role is for night shifts.Duties for the role:-...

  • Team Leader Role

    3 weeks ago

    Farnborough, Hampshire, United Kingdom Costa Coffee Full time

    **Become a Team Leader at Costa Coffee**We're looking for a motivated and experienced Team Leader to join our Farnborough team. As a Team Leader, you will be responsible for leading a team of Baristas and contributing to the success of our store.**Our Offer**Starting pay of £12.33 - 13.33 per hour, rising with training to £12.83-13.83 (dependent on store...

  • Kfc Team Leader

    5 months ago

    Farnborough, United Kingdom EG Group Full time

    **Role**:KFC Team Leader **Location**:Farnborough, GU14 7PH **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£12.25 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group **EG Group recruiting on behalf of YUM!** At KFC, everyone gets a seat at our table. We feed our people’s potential - to be their best...

  • Nursery Team Leader

    2 months ago

    Farnborough, United Kingdom Toad Hall Nursery Group Full time

    Brand new nursery opening soon in FARNBOROUGH! Nursery Team Leader You’re an able and enthusiastic leader, a people person who can communicate well with others at all levels, from employees to young children. With previous experience of leading a team, you’ll have an excellent understanding of all standards and requirements that our nursery needs to...

  • Sales Team Leader

    5 months ago

    Farnborough, United Kingdom Parker Jones Group Full time

    We provide innovative financial solutions to our clients, leveraging cutting-edge technology and a team of highly skilled professionals. As a Sales Team Leader, you will play a crucial role in driving our sales efforts, managing a team of talented sales representatives, and achieving revenue targets. **MUST DRIVE** **Salary**: £27,500.00-£32,500.00 per...

  • Kitchen Team Leader

    5 months ago

    Farnborough, United Kingdom Village Hotels Full time

    Kitchen Team Leader - FarnboroughAs a Kitchen team leader for Village Hotels we are looking for hands-on passionate individuals to provide vital support in delivering brand lead mouth watering dishes to all our customers in the various outlets within our F&B operation. If you're eager to climb the kitchen ladder, we'll support you in every aspect of your...

  • Kitchen Team Leader

    6 months ago

    Farnborough, United Kingdom Village Hotels Full time

    Kitchen Team Leader - FarnboroughAs a Kitchen team leader for Village Hotels we are looking for hands-on passionate individuals to provide vital support in delivering brand lead mouth watering dishes to all our customers in the various outlets within our F&B operation. If you're eager to climb the kitchen ladder, we'll support you in every aspect of your...

  • Stock and Delivery Team Leader

    5 months ago

    Farnborough, United Kingdom Dunelm Full time

    **Overview**: **Stock and Delivery Team Leader: £12.49 rising to £13 per hour.** **Starting salary equivalent of £22,731.80 rising to £23,660 per year, plus overtime.** Our store in **Farnborough** are looking for a minimum **35 hour** a week **Stock and Delivery Team Leader**. **Dunelm** wouldn’t be where it is without our wonderful home furniture...

  • Customer Service Team Leader

    2 weeks ago

    Farnborough, Hampshire, United Kingdom Mulberry Recruitment Full time

    About the RoleWe are seeking a highly skilled Customer Service Supervisor to join our team in Farnborough. The ideal candidate will have experience in supervising a team, ideally in a contact centre environment.Main ResponsibilitiesSupport the Customer Service Team Managers to ensure the team is providing excellent customer service to customers and that we...