Team Leader

5 months ago


Farnborough, United Kingdom Webhelp Full time

**Job Advert**
Do you have customer service experience? Are you seeking a new opportunity to advance your career in Farnborough? We are looking for a passionate and dedicated Team Leader for a full-time role (possibly hybrid in the future) where you'll manage a team responsible for customer care. You'll motivate and guide a team of hardworking individuals to reach targets and strive for excellence in customer service.

**As a Team Leader, you can expect to take on the following**:

- Ensure that team members perform in line with required customer service performance metrics
- Manage workload in a timely and effective manner
- Analyse customer feedback data
- Pursue quality and assurance initiatives
- Present recommendations for improvement

**Additional requirements include**:

- Minimum 2 years’ previous team management experience
- Flexibility required to work shifts between 8am and 7pm (Monday to Friday) and between 9am and 5pm (1 in 4 Saturdays)
- Automotive or complaints experience desirable but not essential
- PC literacy, fast typing and experience using appropriate software and systems
- Clear credit, disciplinary and criminal records
- Good interpersonal skills to motivate Agents and provide feedback in a positive, constructive way that will encourage performance improvement

As a vital member of our team, and in return for your expertise, inclusive approach and commitment, we will provide a favourable salary and the chance to join a passionate and welcoming team.

Job Reference: UK02285


  • Team Leader

    5 months ago


    Farnborough, United Kingdom Mint People Full time

    Mint People are looking for talented, enthusiastic and passionate Team Leaders to join our team. We have fantastic venues set up ready for you to work at! Pay £12.50ph depending on experience. Weekly Pay, Every Friday with two weeks in hand. Paid for every hour that you work! Choose your shifts Gain experience in all types of sectors from Hospitality...

  • Team Leader

    3 weeks ago


    Farnborough, Hampshire, United Kingdom Costa Coffee Full time

    Unlock Your Potential as a Team Leader at Costa CoffeeWe're on the hunt for a talented Team Leader to join our Farnborough RP team! As a Team Leader, you'll be the driving force behind our store's success, leading a team of passionate Baristas to deliver exceptional customer experiences.About the RoleAs a Team Leader, you'll be responsible for:Leading a team...

  • Team Leader

    3 weeks ago


    Farnborough, Hampshire, United Kingdom Costa Coffee Full time

    Unlock Your Potential as a Team Leader at Costa CoffeeWe're on the hunt for a talented Team Leader to join our Farnborough RP team! As a Team Leader, you'll be the driving force behind our store's success, leading a team of passionate Baristas to deliver exceptional customer experiences.About the RoleAs a Team Leader, you'll be responsible for:Leading a team...

  • Team Leader

    3 weeks ago


    Farnborough, Hampshire, United Kingdom Costa Coffee Full time

    Unlock your potential as a Team Leader at Costa Coffee, where you'll craft memorable moments and make greatness every day.As a Team Leader, you'll be the driving force behind our store's success, leading a team of passionate baristas to deliver exceptional customer experiences.With a starting pay of £12.33-13.33 per hour, rising with training to...

  • Team Leader

    3 weeks ago


    Farnborough, Hampshire, United Kingdom Costa Coffee Full time

    Unlock your potential as a Team Leader at Costa Coffee, where you'll craft memorable moments and make greatness every day.As a Team Leader, you'll be the driving force behind our store's success, leading a team of passionate baristas to deliver exceptional customer experiences.With a starting pay of £12.33-13.33 per hour, rising with training to...

  • Team Leader

    2 weeks ago


    Farnborough, Hampshire, United Kingdom B&Q Full time

    About the RoleWe're looking for a talented Team Leader to join our team at B&Q. As a Team Leader, you'll play a key role in developing and supporting your team, ensuring they have everything they need to deliver exceptional customer service.Key ResponsibilitiesMotivate and develop your team to achieve their full potentialManage resources effectively to...

  • Team Leader Nights

    1 month ago


    Farnborough, United Kingdom CV-Library Full time

    Warehouse Team Leader (Nights) Temp to Perm Farnborough GU14 £13.20 per hour Night Shift Pertemps are recruiting for a Warehouse Team Leader to join a leading Drinks Distributor in the Farnborough area. This is a fantastic opportunity to join an established company. This is a temp to perm role. Please note this role is for night shifts. Duties for...

  • Team Leader Nights

    1 month ago


    Farnborough, United Kingdom Pertemps Basingstoke Full time

    Warehouse Team Leader (Nights)Temp to PermFarnborough GU14£13.20 per hourNight ShiftPertemps are recruiting for a Warehouse Team Leader to join a leading Drinks Distributor in the Farnborough area. This is a fantastic opportunity to join an established company. This is a temp to perm role.Please note this role is for night shifts.Duties for the role:-...

  • Team Leader Role

    5 days ago


    Farnborough, Hampshire, United Kingdom Costa Coffee Full time

    **Become a Team Leader at Costa Coffee**We're looking for a motivated and experienced Team Leader to join our Farnborough team. As a Team Leader, you will be responsible for leading a team of Baristas and contributing to the success of our store.**Our Offer**Starting pay of £12.33 - 13.33 per hour, rising with training to £12.83-13.83 (dependent on store...

  • Kfc Team Leader

    4 months ago


    Farnborough, United Kingdom EG Group Full time

    **Role**:KFC Team Leader **Location**:Farnborough, GU14 7PH **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£12.25 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group **EG Group recruiting on behalf of YUM!** At KFC, everyone gets a seat at our table. We feed our people’s potential - to be their best...

  • Kitchen Team Leader

    4 weeks ago


    Farnborough, Hampshire, United Kingdom Village Hotels Full time

    About the RoleWe are seeking a highly motivated and experienced Kitchen Team Leader to join our team at Village Hotels. As a key member of our culinary department, you will be responsible for leading a team of chefs and supporting the kitchen manager in delivering exceptional food and beverage experiences to our guests.Key ResponsibilitiesLead a team of...

  • Kitchen Team Leader

    4 weeks ago


    Farnborough, Hampshire, United Kingdom Village Hotels Full time

    About the RoleWe are seeking a highly motivated and experienced Kitchen Team Leader to join our team at Village Hotels. As a key member of our culinary department, you will be responsible for leading a team of chefs and supporting the kitchen manager in delivering exceptional food and beverage experiences to our guests.Key ResponsibilitiesLead a team of...

  • Reception Team Leader

    3 weeks ago


    Farnborough, Hampshire, United Kingdom Village Hotels - Farnborough Full time

    About Village Hotels - FarnboroughVillage Hotels - Farnborough is a vibrant and modern hotel that offers a unique blend of work, grow, and play. Our hotel is designed to provide a lively and welcoming atmosphere for our guests, with a range of amenities and services to make their stay with us unforgettable.Job Title: Reception Team LeaderWe are seeking a...

  • Reception Team Leader

    3 weeks ago


    Farnborough, Hampshire, United Kingdom Village Hotels - Farnborough Full time

    About Village Hotels - FarnboroughVillage Hotels - Farnborough is a vibrant and modern hotel that offers a unique blend of work, grow, and play. Our hotel is designed to provide a lively and welcoming atmosphere for our guests, with a range of amenities and services to make their stay with us unforgettable.Job Title: Reception Team LeaderWe are seeking a...


  • Farnborough, Hampshire, United Kingdom Village Hotels Full time

    Housekeeping Team LeaderAt Village Hotels, we're looking for a skilled and experienced Housekeeping Team Leader to join our team. As a key member of our hotel operations, you'll play a vital role in ensuring our guests have an exceptional stay with us.Key Responsibilities:Lead and manage a team of housekeeping staff to deliver exceptional cleaning and...


  • Farnborough, Hampshire, United Kingdom Village Hotels Full time

    Housekeeping Team LeaderAt Village Hotels, we're looking for a skilled and experienced Housekeeping Team Leader to join our team. As a key member of our hotel operations, you'll play a vital role in ensuring our guests have an exceptional stay with us.Key Responsibilities:Lead and manage a team of housekeeping staff to deliver exceptional cleaning and...

  • Team Leader

    5 months ago


    Farnborough, United Kingdom B&Q Full time

    **About the role** **Full time - 39 hours per week* - **Permanent** **Shifts available Monday - Sunday, between 7.00am - 10.00pm** **£23,524.80- £27,083.05 (+ a £0.75 per hour, store specific location allowance)** **B&Q Farnborough** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas,...

  • Sales Team Leader

    5 months ago


    Farnborough, United Kingdom Parker Jones Group Full time

    We provide innovative financial solutions to our clients, leveraging cutting-edge technology and a team of highly skilled professionals. As a Sales Team Leader, you will play a crucial role in driving our sales efforts, managing a team of talented sales representatives, and achieving revenue targets. **MUST DRIVE** **Salary**: £27,500.00-£32,500.00 per...

  • Team Leader

    5 months ago


    Farnborough, United Kingdom The Best Connection Employment Group Full time

    The Best Connection are currently recruiting for a **Team Leader Cleaner **for our client in **Farnborough.** **Hours**: 20 hours per week / 4 hours per day 17:00 - 21:00hrs **Shift Pattern**:Monday to Friday **Salary**: - **£11.70 per hour** **LOCATION**:Farnborough **Essential Requirements**: - Previous Supervisory Experience is ideal - Cleaning...

  • Customer Team Leader

    5 months ago


    Farnborough, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 1-3 Queens Road, North Camp, Farnborough, GU14 6DJ- Pay: £13.32 per hour- Contract: 24 hours per week + regular overtime, permanent, part time- Working pattern: shifts will fall between 2.30pm and 11pm, to be discussed at interview- Full, paid training provided- - You must be aged 18 or over to be a customer team leader...