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Team Leader

3 months ago

Saintfield, United Kingdom Home Instead Full time

Company Description

Home Instead is renowned for the quality of care we provide our clients. It’s award winning, consistently excellent and it’s the home care business in the UK which has most frequently been rated as outstanding. We’ve built this reputation because at Home Instead we love to care and that’s because we only recruit people that love to care. We believe in their quality and we allow them to provide the quality of care they strive for, by the way we run our business.

Our office was established in 2015 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. 'With warm and thoughtful care, we help you live your best life'.

We work hard to exceed our clients’ expectations and make them feel highly valued. We like to say, _‘To us, it’s personal_’, and we stand for excellent quality of care and outstanding client service.

**Job Description**:
This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business. The role will be based between our offices in Saintfield and Newcastle and out and about in the community in the Newcastle/ Downpatrick area. No two days are the same so we need someone who is flexible, and able to think on their feet.

Duties will include:

- Support care consultations, service reviews and completing client support plans.
- Conduct staff supervisions and client Quality Assessments.
- Create, update and audit client care plans and assist with digital care planning.
- Maintain accurate client and Care Professional records on Home Instead software
- Conduct client and Care Professional introductions.
- Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
- Carry out client reviews and action these accordingly.
- Support and mentor Care Professionals.
- Provide support to the Client Experience team, liaising with schedulers to ensure the highest quality of personalised care is delivered.
- Maintain regular contact with clients and Care Professionals.
- Participate in on-call duties as required.
- Compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy.
- Carry out any other duties deemed necessary for the successful operation of the business.

**Qualifications**:
Team Leaders arrive at their role from various career paths. You may have progressed from Care Professional to a Senior Care Professional role and are now ready for a leadership role. You may have been working in another professional role in Health and Social Care and feel you have the right transferrable skills to bring to a Team Leader role with Home Instead.

Essential Criteria:

- To have a passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
- Have a **minimum of 12 months** experience working in a Health and Social care environment with responsibility for managing a team of people
- Good communication skills with the ability to build rapport quickly.
- Must be confident to use care management technology including providing support and training to Care Professionals.
- Must understand the importance of confidentiality, working within current legislation.
- Good working knowledge of IT systems with experience of Microsoft Office and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
- Must have full UK driving licence and means of transport when required to visit clients.
- Be organised and flexible to meet the needs of the business.

Additional Information

This is a full time role, working Monday to Friday 9.00am to 5.00pm, with flexibility required to support on call.

Salary £22,000 - £25,000 depending on experience

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

**This role is UK based and the right to work in the UK will need to be established as part of the recruitment process.