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Crowne Plaza

2 months ago

Saintfield, United Kingdom Andras Hotels Full time
Job Description

About Us

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

Our F&B outlets makes memories for our guest. The sights, sounds, scents and, importantly, service. As a F&B Supervisor you will partake in the running of function bars and working closely with the Conference and Banqueting Department. You will maintain consistent standards of service, ensuring guest satisfaction whilst creating a working environment that supports the brand standards of Crowne Plaza, and hotel targets.

You will play a crucial part in the day-to-day running of the Food and Beverage operations – working as part of the Management Team, making sure the F&B outlets run smoothly.  You will make sure you and your team maintain the highest standards of cleanliness, safety and compliance with hygiene regulations at all times.

Hours

40 hours

Pay

Up to £13.39, depending on age

What we offer:

  • Discounted Hotel Rates across ‘000’s of hotels worldwide  for employees and for family and friends

  • Health Care Cash Plan

  • Diamond membership of Kingsbridge Hospital Group

  • Enhanced Pension Scheme

  • Enhanced Maternity Pay

  • Enhanced Paternity Pay

  • Cycle to work

  • Recruit a friend scheme

  • Employee Appreciation and Social Events

  • Employee of the Month Award

  • £20 for completion of FLOW training

  • Increased Annual leave with service

  • Discount at Bodyscape – Employee rate and family and friend rate

  • Cyrospa discount rate at Bodyscape

  • Communication and advice on Health and Wellbeing

  • Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group

  • Work for globally renowned Hotel Brands

  • Reward Club Incentive Scheme

  • Hotel Incentive scheme

About The Role

Your day to day

  • As a F&B Supervisor, be the leader on shift during service

  • Ensure all areas of responsibility are run effectively in the absence of the Head of Department, in line with standards and that the department is adequately resourced in line with business requirements

  • Be aware of your targets and objectives, understand how these fit within the department targets, and ensure you achieve your targets and objectives

  • Have full awareness of Crowne Plaza brand standards and your role as Supervisor in ensuring the F&B team follow through on these standards on a daily basis

  • Be present to meet and greet customers, checking requirements and passing on relevant information

  • Check and monitor that all beverages and food items are prepared and served according to company standards and within regulations – maintaining customer service at all times

  • Have full product knowledge of the facilities offered at the hotel

  • Supervise staff on your shifts to ensure a consistently high service delivery and guest satisfaction

  • Awareness of guest satisfaction scores and the measures put in place to meet department quality targets and objectives

  • Be confident with people, be able to sell, and able to deal with any guest complaints/issues in a timely and efficient manner

  • Health and Safety management – comply with company procedures and Safety Risk Audits

  • Keep staff / work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under health and safety legislation.

How do I deliver this?

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all Crowne Plaza hotels.

Crowne Plaza hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

  • True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

  • True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

  • True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

  • True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Skills Needed

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Desired Criteria

  • Experience within the hospitality industry as a supervisor
  • 5 GCSEs at Grade C and above to include Maths and English or equivalent qualification.

Required Criteria

  • Experience within a Food and Beverage role
  • Proven experience of supervising and directing others, while demonstrating a hands-on approach
  • Customer service experience
  • Ability to meet deadlines, and work under pressure with the ability to motivate others within the Food and Beverage Team
  • Good communication and organisational skills.

Closing DateTuesday 3rd September, 2024